Become a part of our caring community and help us put health firstThe Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance). The Workforce Management Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.The Workforce Management Professional 2 assesses organizational staffing and identifies requirements and solutions to meet workforce objectives. Applies and integrates advanced and predictive analysis for forecasting daily, weekly and monthly for operational area(s) that the associate has responsibility over. Independently develop and provide insights (strategic and tactical) of service goals and metrics aligned with operations leadership. Present and align on metric modifications and plans to address any metrics trending off target. Create and present suggestions for metric improvement or efficiency gains based on analysis of the metrics and operational observations. Responsible for ensuring work is appropriately prioritized to meet the needs of the operational areas supported. Proactively anticipates challenges and partnering with departments and organizations to overcome and advance strategic and tactical objectives. Continuously analyze work completed by the workforce management team for improvement and/or efficiency gains. Provide coaching and guidance to WFM team on opportunities for improvement or any daily expected areas of opportunity based on forecast and analysis. Responsible for end of year ramp down plan as well as peak plan to support end of year and beginning of year metric attainment. Responsible for understanding holiday plans for areas assigned and putting together a plan to meet the needs of members and metric attainment based on operational staffing direction. Adaptability to changing organization, department and team needs.Use your skills to make an impactRequired Qualifications
5+ years of experience related to workforce management activities
Comprehensive knowledge of Microsoft Word, Excel, and PowerPoint
Excellent written and oral communication skills
Strong analysis, critical thinking, and analytical problem-solving skills
Ability to handle multiple tasks and deadlines with attention to detail
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Be able to apply critical thinking, problem solving and multi-tasking skills, as needed and required, to complete work
Be proactive in driving new solutions to the business
Preferred Qualifications
Advanced Degree
Prior experience in Process or Project Management
Additional InformationAs part of our hiring process for this opportunity, we will be using an interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.Satellite, cellular and microwave connection can be used only if approved by leadership,Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana's secure website.Scheduled Weekly Hours40Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$52,500 - $72,300 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, 'Humana') offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About usAbout CenterWell Pharmacy: CenterWell Pharmacy provides safe, reliable pharmacy care and is committed to excellence and quality. Through our home delivery services, over-the-counter fulfillment services and retail locations, our dedicated pharmacy team works to put wellness front and center every day. CenterWell Pharmacy promotes medication adherence through strong clinical programs that make medication management simple.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.Equal Opportunity EmployerIt is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options https://www.partnersinprimarycare.com/accessibility-resources