Job DescriptionIn Q4 2023, Intel announced Altera will be reported as a separate business unit beginning on January 1, 2024 with ongoing support from Intel. This position is associated to that standalone business strategy and is expected to fully transition to a standalone company at some time in the future with an anticipated target of Jan 1, 2025.We are looking for a dynamic and experienced professional to join our HR team to lead HRIS and HR Global Services. In this role, you will be responsible for overseeing the delivery of high-quality HR services to our global workforce, as well as managing the design, development, and operational support of our HR information systems. You will lead a team of HR professionals who provide a range of employee services, such as payroll, benefits, onboarding, help desk, and performance management. You will also collaborate with HR stakeholders to ensure our HR systems meet the business needs and enable data-driven decision-making. You will drive operational excellence, continuous improvement, and innovation in both HR service delivery and HRIS.Responsibilities include but not limited to:
Manages and leads the Global Services team to ensure a superior employee services cycle with a breadth of global services that includes Benefits, Retirement, Workforce Mobility, Employee Support and Executive Services through HR contact centers and advanced self-service tools
Lead the development, implementation and operational support for information systems that support HR processes, such as talent acquisition, payroll, legal, help desk, onboarding, performance management, and employee engagement.
Provide recommendations to build and maintain contact center technology and self-service solutions, such as an HR Intelligent Virtual Assistant (Chatbot) via an existing conversational AI platform.
Supervise the implementation of consistent, compliant, and efficient HR operations management policies and practices.
Drive operational excellence and continuous improvement initiatives that are aimed at improving the employee experience via automation or process improvements.
Ensure all organizational KPIs are met, such as flawless support without excursions, resolving tickets within a business day, customer satisfaction (CSAT) and BPM compliance.
Drive results by inspiring people, role modeling Altera values, developing the capabilities of others, and ensuring a productive work environment.
Closely collaborate with HR stakeholders to ensure business requirements are clearly defined and design scalable and effective IT solutions to meet HR functional needs.
Architect and integrate systems that enhance data management, analytics, and reporting capabilities for HR decision-making.
Evaluate and recommend emerging technologies and trends in HR information systems (HRIS) to ensure solutions remain innovative and aligned with industry best practices.
Lead the HR operational support and oversight of HR systems. Manage, coach, and develop members of the HRIS team. Set prioritized goals and metrics to measure the growth and performance of the team.
Direct HR technical service providers, as well as external HR/IT consultants, as needed.
Manage cross-functional teams closely, including IT, HR, and business leaders, to ensure successful delivery of HRIS solutions and seamless integration with existing systems.
Workday Expert: Demonstrate profound knowledge and hands-on experience with Workday, including implementation of new Workday instances, ensuring seamless integration and optimization of Workday functionalities.
QualificationsYou must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.Minimum Qualifications
Bachelor's degree in HR, Information Technology, Computer Science, Business or equivalent experience
Minimum of 10 years of experience in management, with at least 5 years in a senior leadership role in HR service delivery and HRIS
Preferred Qualifications
Master's degree in HR, Information Technology, Computer Science, Business
Innovative and creative mindset, with the ability to identify and implement new technologies and trends that enhance HR processes and solutions.
Excellent communication, leadership, and strategic planning skills, with the ability to build trust and influence across all levels of the organization and collaborate effectively with diverse teams and stakeholders including executive leadership.
Proven track record of implementing innovative technology solutions, with a focus on cloud-based HR information systems, contact center technology, self-service tools, and artificial intelligence platforms, that drive business value and improve the employee experience.
In-depth knowledge of HR operations management policies and practices, including benefits, retirement, workforce mobility, employee support, and executive services, and the ability to ensure consistent compliance and efficiency across global regions.
Proficiency in system design, integration, and implementation, with a strong understanding of data security and privacy standards.
Strong analytical and problem-solving skills, with attention to detail and a commitment to delivering high-quality solutions.
Highly motivated, self-directed, and results-oriented, with the ability to work independently and collaboratively.
Experience in leading operational excellence and continuous improvement initiatives.
This position is not eligible for Intel immigration sponsorship.Inside this Business GroupThe Programmable Solutions Group (PSG) was formed from the acquisition of Altera. As part of Intel, PSG will create market-leading programmable logic devices that deliver a wider range of capabilities than customers experience today. Combining Altera's industry-leading FPGA technology and customer support with Intel's world-class semiconductor manufacturing capabilities will enable customers to create the next generation of electronic systems with unmatched performance and power efficiency. PSG takes pride in creating an energetic and dynamic work environment that is driven by ingenuity and innovation. We believe the growth and success of our group is directly linked to the growth and satisfaction of our employees. That is why PSG is committed to a work environment that is flexible and collaborative, and allows our employees to reach their full potential.Posting StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.BenefitsWe offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here. (https://jobs.intel.com/en/benefits)Annual Salary Range for jobs which could be performed in US, Colorado, New York, Washington, California: $141,673.00-$241,005.00Salary range dependent on a number of factors including location and experienceWorking ModelThis role is available as a fully home-based and generally would require you to attend Intel sites only occasionally based on business need. This role may also be available as our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.