Job DescriptionIt is an exciting time to join the Oracle Cloud Infrastructure (OCI) and NetSuite HR Team as we actively transform and modernize the HR operating model by consistently delivering the global HR remit to meet the demands of leadership, managers, and employees. The HR operating model in OCI and NetSuite allows for HR teams to focus on different aspects of supporting the business with the intention of providing scalable and adaptable alignment to meet the needs of a dynamic environment. In this model, the HR Solutions team is designed to drive seamless people solutions for employees and managers in partnership with necessary stakeholders, in line with business objectives and in compliance with Oracle policies, values and guidelines. The HR Solutions team has a newly created HR manager role that will report to the Sr. HR Manager on the HR Solutions team.The new HR Manager role will lead a team of high-energy, hard-working enthusiastic HR professionals, passionate about customer experience, operational excellence, innovation, and employee culture. This role will work to continuously evolve the engagement model as we refine and optimize the way HR teams operate with our expanded partnership with HR Services. The HR Manager will be on the cutting edge of HR processes and technology development. This role will focus on actively managing workflows from manager and employee populations through the Oracle Service Cloud application. In addition, the HR Manager role will be required to influence without direct authority and collaboratively partner with critical stakeholders to facilitate increased capacity and consistency across the HR line in support of US based manager populations.ResponsibilitiesRESPONSIBILITIES:
Lead complex process improvement ideas and innovation with a focus on providing seamless people solutions to customers
Use best practices to drive efficiency and productivity, while anticipating customer needs
Lead a team of HR professionals with a focus on optimizing team performance
Provide timely, constructive feedback and make improvements to ensure full achievement of business goals and individual career development
Oversee, manage, and delegate customer service queue requests using Oracle Service Cloud in a timely fashion to ensure customer needs are met within SLA targets by efficient use of people, skills, and time
Advise managers and employees on practices and procedures in compliance to Oracle policies, values, and guidelines
Build trusted advisor relationships with the business, within the HR team and with the broader HR organization to apply HR management principles and knowledge to establish rapport, trust, confidence, and credibility with highly sensitive and confidential information
Understand critical metrics and key performance indicators
Build strong relationships and buy-in for initiatives with senior internal and external stakeholders
Positively influence others to adapt when faced with changing business conditions
Manage high levels of ambiguity effectively and support the resolution of complex problems that cross organizational boundaries
Participate in company-wide programs and initiatives (e.g., talent planning, salary/bonus/stock review, organizational change, training, etc.)
Other duties as assigned
CANDIDATE PROFILE:
Minimum of 3 years of experience in a directly related position
10+ years of Human Resources experience
Strong workflow and process management ownership with the ability to manage and communicate complex, fast paced projects with multiple stakeholders in a matrixed organization
Passionate about leading and driving process improvement and innovation, both from a workflow and technology application perspective
Previous experience in actively managing and assigning work from a queue type setting
Ability to lead with data driven decision making, driving use of analytics, relevant reporting mechanisms and proper communication; Ability to create analytics using Excel (pivot tables, xlookup, charts, etc.) and effectively communicate insights in support of HR business initiatives
Experience working in large global corporation, “High Tech” Industry will be a plus
Ability to travel as required
Excellent interpersonal, verbal and written communication skills and effective problem-solving ability
Strong client facing skills with a flexible communication style and ability to communicate complex concepts and analytics in a structured manner
Expert at managing capacity and knowing how to flex team to meet the changing needs of the organization
Strong business acumen
Proven ability to lead a high performing team, resolve conflict and make critical business decisions
Demonstrate resilience in times of change and uncertainty
Ability to thrive in fast-paced, high stakes and change-driven environment
Master at managing change and effectively communicating and motivating teams through transformation
Motivated by collaborating with team members to create efficiencies with the customer in mind
Energized by problem solving, thinking critically and diving into data to drive performance and customer satisfaction
High attention to detail and patience to support team in identifying and addressing trends
Comfortable with full Microsoft office suite, HCM, and other Oracle Cloud applications
Bachelor's degree or equivalent work experience
Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $97,400 to $199,500 per annum. May be eligible for bonus and equity.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer