About Our Company
HomeStar is a premier Remodeling Company offering the most dependable and energy efficient products along with lifetime transferable warranties. We were ranked as Inc. Magazine's 53rd fastest growing company in America. We have big plans for expansion coming soon!
If you are looking for an explosive employment opportunity as a Home Remodeling Construction Service Technician, we have a great opportunity for you! Our Service Technician oversees the post-sale processing of new business from the point of sales through the installation. The Service Technician works to resolve issues identified during the quote approval process, measuring and ordering correct windows, doors,roofing and siding materials, and works with the vendors to inform them of new jobs in a timely manner and resolves problems discovered at the time of install.
Primary duties and responsibilities:
Completing services with high quality work while giving a 5 star customer experience
Ordering Materials
Closing out Services
Be On Time with Appropriate apparel
Handle any installation/service issues as needed in the moment
Keep the Service Materials Stocked, List Provided
Manage each assigned project with a balance between excellent customer service and cost containment
Maintain high standards of workmanship, that adhere to Original Plans & Specifications, as well as Company Standards.
Detail-Oriented & Budget Consciousness.
Knowledge of Proper Material Take-Off's
Strong Understanding of "Scope of Work/Project", and ability to break it down for Project Coordinators and Homeowners
Strong Communication, Leadership, Time Management, Problem Solving, Risk Management, Technical, & Negotiation
Skills:
Customer Relations, and Ability to Discuss Project Processes with Customers.
Ensure that all issues are resolved and the most efficient and cost effective way to ensure customer satisfaction
Diagnosing and solving issues when a customer has a complaint or is not satisfied
Diagnosing, handling and solving issues that may arise throughout an installation
Ability to Service any Warranty Work in respective Product Field
Ability to Manage Multiple Projects Simultaneously
Oversee all aspects of Projects, from Implementation to Completion.
Allocate Resources for Assigned Projects
Ability to lift 75+ pounds.
Required Education and Experience:
-High School Diploma or GED required - Secondary education preferred
-Must have 2+ years experience of Roofing, Siding, Window, & Door install experience
-Must provide Portfolio of work performed and managed
-A polished and professional demeanor
-Self motivation and discipline
-An ambitious and competitive nature
-Excellent communication, organizational and interpersonal skills
-Resourceful problem solving abilities
-Highly evolved customer service skills
-A personality and skill set that is scalable- We're looking for someone with promotion and managerial potential as the department and company grows
-Top notch customer service skills
-Carpentry experience a plus
Benefits:
-Medical, Vision and Dental insurance
-401(k) Matched by HomeStar
-Paid vacation and holidays
-Maternity/Paternity leave
-Income range: $40,000-$60,000