DescriptionWe're powering a cleaner, brighter future.Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.Are you in?PRIMARY PURPOSE OF POSITIONPerforms activities relating to analysis, evaluation, building, programming, testing, correcting, implementing, operating or supporting existing and planned IT products and processes under the general direction of more experienced personnel. Expands and applies knowledge of customer process to job activities. Works under direct supervision and follows standard procedures to accomplish assigned tasks.Performs this service in support of BSC TechOps.PRIMARY DUTIES AND ACCOUNTABILITIES
As directed, perform and document work activities related to analysis, evaluation, building, testing, or implementing planned IT software solutions and processes and/or enhance, maintain or support existing products/processes as per defined services level agreements. (65%)
Acquire and apply business/IT knowledge. (15%)
Organize own activities for short term or sub-project/components under the direction of experienced personnel and reports on status. (10%)
Gain product experience and technical skills through assigned role and training. (5%)
Ensure adherence to standards as outlined in the management model. Utilize best practices to improve products and services. (5%)
JOB SCOPE
Performs this service in support of (fill in business area, i.e. Energy Delivery, Real Time, etc).
Works under direct supervision and follows standard procedures to accomplish assigned tasks.
QualificationsMINIMUM QUALIFICATIONS
Typically 0-2 years experience in related experience in IT Change Management.
Appropriate technical skills in ServiceNow, Office365.
Ability to understand and communicate customer issues
Ability to work independently
Strong communication skills (written and verbal)
PREFERRED QUALIFICATIONS
Bachelor's degree in Computer Science preferred
Knowledge and experience with IT Change Management preferred
Ability to perform IT Change Risk Assessments in ServiceNow
Experience with owning and running Change Advisory Board meetings
Knowledge of ServiceNow Reporting and Dashboards
Experience with Agile methodology
Benefits
401(k) match and annual company contribution
Medical, Dental and Vision Insurance
Life and disability insurance
Generous paid time off, including vacation, floating and fixed holidays and sick time
Maternity leave as well as paid bonding/primary caregiver leave or parental leave for the birth or adoption of a child or to care for an ill family member, as applicable (eligibility based on position)
Long Term Incentive Plan for eligible positions
Wellbeing programs such as tuition reimbursement, adoption assistance and fitness reimbursement
Referral bonus program
And much more
REQNUMBER: 253544-OTHLOC-72410020116Exelon is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at [email protected].