Assistant Store Manager

SummaryWe are seeking an individual to assist us as we open our newest retail store in Westport, CT. The Assistant Store Manager partners with the store management team in driving store sales by motivating and developing a sales team to provide the highest level of internal/external customer service to maximize sales. Assists the management team in store opening, closing and general floor supervision as scheduled and needed. Maintains a positive, energetic work environment, and consistently demonstrates and upholds the Sundance culture with the utmost integrity.Duties & ResponsibilitiesCustomer Service/SalesCustomer service is key…we are here to enhance the customer experience by outfitting them.Greet and welcome customers as they enter with genuine enthusiasm.Ask open-ended questions to determine customer’s needs.Listen to customers and uses their feedback to improve service levels.Tell the product story, features, and benefits of jewelry and merchandise.Check for customer understanding.Offer additional products that support or relate to the customer needs.Inform customers of our website and catalog, offering to put them on our mailing list.Listen to customers and uses their feedback to improve service levels in the store.Achieve budgeted sales, payroll, and inventory goals.Work with the Store Manager to analyze sales trends, develop plans to maximize profits, and minimize costs.Consistently exceed the expectations and requirements of the internal and external customer.Resolve issues in a timely and cost effective manner.Provide ongoing sales and product training for the staff to build multiple sales and achieve sales goals.Store TeamsSupervise sales floor such to ensure staff is adhering to daily agenda and proper zone coverage is ensured.Lead staff to exceed sales plan.Implement and reinforce goals and assignments set by the Store Manager to ensure all associates are trained and performing to expectations.Motivate and develop associates by providing consistent feedback, product training, sales, and service techniques.Responsible for associate performance evaluations.Participate in weekly management meetings to discuss business sales trends, product assortment and inventory levels, new operating procedures, and hiring needs.Participate in all staff meetings: current with sales trends and goals, new product information, enhanced selling techniques, seasonal promotions, and individual recognition.OperationsEnsure all visual, operational, and safety policies and procedures are followed and executed in a timely manner.Teach and enforce loss prevention tactics on the sales floor.Consistently enforce all company policies and procedures.Perform opening/closing procedures and ensures bank deposits are done daily.Keep open and responsive communication with the Store Manager as well as the District Manager.