Providing a serene atmosphere for guests and team members alike, this role has oversight of the entire Spa operation and partners with the Director to create unique and dynamic experiences for our guests.Supervising Staff:
Managing and motivating spa team members, including scheduling, training, and performance management. Operational Management:
Overseeing daily spa operations, ensuring smooth service delivery, and maintaining high standards of cleanliness and safety. Guest Satisfaction:
Ensuring exceptional guest experiences, handling inquiries and complaints, and implementing strategies to enhance guest satisfaction. Revenue Generation:
Contributing to revenue targets through sales of spa services and retail products, and potentially assisting with marketing and promotional activities. Financial Management:
May assist with budgeting, forecasting, and reporting related to spa operations. Inventory Management:
Ensuring proper stock levels of spa products and supplies. Staff Training and Development:
Conducting training sessions, educating staff on new treatments, products, and services. Compliance:
Ensuring adherence to spa policies, procedures, and relevant health and safety regulations. Reporting:
Preparing and submitting reports on key performance indicators, revenue, and expenses. Collaboration:
Working closely with other departments, such as the front desk, housekeeping, and marketing, to ensure seamless service delivery.