Loan Servicing - Support

Description We are offering a contract for a permanent position in the mortgage industry based in Wallingford, Connecticut. The role of Loan Servicing - Support requires a highly organized and detail-oriented individual to join our team. In this role, you will be responsible for handling support duties related to loan processing and servicing, maintaining accurate system records, and managing customer communications. Responsibilities: Handle the review process of loan documentation, ensuring accuracy and completeness. Investigate cases of missing or misapplied loan payments and resolve them. Manage the preparation of escrow payments for association dues, property taxes, and insurance. Carry out payment processing, advances, and adjustments on loans. Respond to customer inquiries in an efficient and accurate manner, potentially including the generation of loan payoff letters. Oversee loan maintenance tasks including modifications, extensions, and required changes in the core processing system. Address and rectify credit reporting disputes and errors.Requirements Proficiency in Microsoft Excel is mandatory, including but not limited to formulas, pivot tables, and data sorting. Exceptional data entry skills, with strong attention to detail and accuracy, are required. Prior experience in preparing, analyzing, and interpreting financial statements is essential. Familiarity with mortgage industry standards, practices, and regulations. Ability to effectively communicate with team members, management, and clients. Strong organizational skills, with the ability to prioritize tasks and work under pressure. Demonstrated problem-solving abilities, with the capacity to make informed decisions. High level of integrity and confidentiality when dealing with sensitive financial information. Aptitude for working in a fast-paced, deadline-driven environment. Knowledge of loan servicing software would be a significant advantage. A minimum of a High School Diploma is required, however, a Bachelor's degree in Finance, Business Administration, or a related field is preferred. Prior experience in loan servicing or mortgage industry would be highly beneficial. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .