Job Description:Role Summary/PurposeThe VP, Desktop Engineering is responsible for all areas of personal computer environments engineering. This includes Windows & Mac Laptops and Virtual Desktop Environments. This role leads a robust team of engineers, architects and operations subject matter experts, collaborates with the product managers, and guides the company's product vision while maintaining compliance with quality & employee experience standards. This position reports to the IT Service Delivery Leader within Synchrony's CTO Organization.We're proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.Essential Responsibilities
Develop and implement engineering standards and processes for standardizing the desktop and employee experience across virtual, non-virtual and mobile desktop environments.
Define a VDI strategy and roadmap for the organization in alignment with business objectives
Operationally manage VDI environment to ensure an 'Always On' experience for Synchrony staff and contractors
Define PI Planning objectives and drive execution to deliver features aligned to the roadmap
Establish Service Level Objectives (SLO) aligned to customer expectations and monitor Service Level Indicators (SLI) to proactively identify conditions that may affect service delivery
Ensure that effective communication is maintained with the executives, business leadership during a major incident.
Establish processes and automation to manage Financial Operations of the VDI solution and drive cost optimization
Own and manage Operational budgets in support of the Service Management area
Support all governance activities including internal Audit and Second Line of Defense and external OCC and FRB exams and inquiries
Interface with the IT leadership to gather Voice of the Customer information and use metrics to analyze current process capability and to drive continuous improvement
Provide comprehensive consultation to management regarding long and short range business requirements and recommend innovations that anticipate the future directions of both business and information technology
Manage a geographically dispersed technical staff and multiple contract vendors including a Managed Service providers.
Provide training, mentoring, consulting, and knowledge transfer to other engineering staff.
Produce and maintain desktop standards, knowledge base, operating procedures, guidelines and system documentation.
Build automation into daily processes to improve the ease of doing business.
Manage service escalation to resolution and identify continuous improvement opportunities as appropriate.
Identify and mitigate resiliency risks to improve service availability
Continuously improve our risk posture by strengthening controls
Perform other duties and/or special projects as assigned.
Qualifications/Requirements
Bachelor's degree and 10 years of IT experience or, in lieu of a Bachelor's degree, high school diploma/GED and 12+ years of IT experience
Minimum 8 years of experience in IT Leadership and managing a geographically distributed team
Minimum of 8 years leading IT Strategy
Minimum 5 years managing desktop environments, physical or virtual
Experience in Financial Services
Experience working in a highly regulated industry including presenting to the OCC and FRB
Desired Characteristics:
Strong business focus, which includes the ability to collect and analyze VOC (voice of customer) data and match service to requirements
Demonstrated customer focus - ability to evaluate decisions through the eyes of the customer; builds strong customer relationships; creates processes with customer viewpoint; partners with customers to help shape their future initiatives
Strong analytical and problem-solving skills - communicates in a clear and succinct manner and effectively evaluates information/data to make decisions; anticipates obstacles and develops plans to resolve; creates actionable strategies and operational plans
Change oriented - actively generates process improvements; champions and drives change initiatives; confronts difficult circumstances in creative ways, balances multiple and competing priorities and executes accordingly
Excellent customer service skills with a professional demeanor. Must be able to communicate clearly with all levels of employees and senior leadership teams as well as external.
Strong team player - collaborates well with others to solve problems and actively incorporates input from various sources
Ability to work under pressure, being adaptable and responsive to organizational requirements
Experience managing strategic technology across multiple infrastructure domains
IT experience in a financial institutions or financial services industry
Proven experience with capacity planning, performance tuning, and infrastructure architecture
Familiarity with Federal Financial Institutions Examination Council (FFIEC) guidelines
IT experience within the financial services, credit card, healthcare or insurance industries
Demonstrated success at project management and transformations
Possesses analytical and negotiation skills
Grade/Level: 14The salary range for this position is 170,000.00 - 290,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.Salaries are adjusted according to market in CA, NY Metro and Seattle.Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Our Commitment:When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.Reasonable Accommodation Notice:
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time
Job Family Group:Information Technology