Manager, Process Management

Responsible for executing assigned process initiatives introduced by or impacting the organization. Analyze data to identify opportunities to meaningfully drive process improvements, with responsibility for designing and implementing creative solutions. Additionally, instituting thoroughness and consistency around implementation, driving success-based metrics, as well as auditing implemented processes for long term success.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently supports all efforts to simplify and enhance the customer experience.Design and implement creative solutions.Analyze data identifying opportunities for improvement.Assist Director to coordinate continuous business process improvements to enhance customer experience, increase sales and revenue, reduce cost, improve productivity, decrease errors, increase efficiency and reduce business risks; identify opportunities to automate business processes; partner with business planning to develop business cases.Partner with managers from across Charter’s Customer Care, Product, Marketing, Sales, and Engineering teams to identify and implement strategic initiatives aimed at improving the service experience delivered.Implement Lean Six Sigma strategy and establish controls to guide Charter’s initiatives to be implemented through a measurement-based approach that focuses on process improvement and variation reduction.Maintain current knowledge of project management tools and methodologies.Timely and consistent communication of status and critical issues of all projects/programs which are being managed.Coordinate team responsible for business process development in support of Charter strategic initiatives as part of small scale projects or portions of large scale implementations.Gather, refine and validate business requirements, interdependencies, potential risks and issues.Assist Director to facilitate communication between business units and stakeholders to align processes and solutions with business strategies.REQUIRED QUALIFICATIONSRequired Skills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishProficiency in Excel and PowerPointAbility to create executive ready materials under pressure and tight deadlinesEffective interpersonal skills and ability to effectively communicate with peers, sponsors, staff, senior management, vendors, and contractors Ability to present and discuss technical, functional and management information in a clear and concise manner that explains complex topics, is persuasive and promotes consensusEffective analytical, problem-solving and conceptual skillsAbility to perform multiple tasks and adjust priorities based on workload and direction from management and customerProficient in analyzing data from internal systems to identify improvement opportunitiesAbility to perform root cause analysis to identify and drive improvement on key performance indicators, through process enhancement and designEffective skills in formal project management methodologies and project implementationDemonstrated in-depth understanding of business processes, challenges and opportunitiesEffective interpersonal skills and ability to effectively communicate with all levels, both internally and externally (vendors/contractors) Demonstrated ability to resolve roadblocks to delivery in multi-organization teams where no direct management responsibility existsAbility to analyze project needs and determine resources needed to meet objectives Demonstrated in-depth understanding of business processes, challenges and opportunitiesRequired EducationBachelor’s degreeRequired Related Work Experience and Number of YearsDevelopment, implementation and maintenance of large-scale process changes - 4Organizing, planning and executing large-scale projects from conceptions through implementation - 4Experience with strategic use of technology to improve business processes - 4Facilitation/leadership experience - 2 PREFERRED QUALIFICATIONSPreferred Skills/Abilities and KnowledgeAbility to effectively adapt to and apply rapidly changing technology to business needsDemonstrated ability to be flexible, creative and inquisitiveAbility to analyze project needs and determine resources needed to meet objectivesPreferred EducationProject Management Professional (PMP) certification PMI-ACP certificationLean Six Sigma Black Belt certificatePreferred Related Work Experience and Number of YearsDevelopment, implementation and maintenance of large-scale process changes preferably across multiple organizations - 4Experience in the introduction of new technologies and standardsFull project life cycle experience with both custom development and package-based application deployment, including experience working within a formal systems development life cycle methodologyExperience in business process re-engineering or process improvement, involving broad-based information systems and utilizing tools and techniques to affect business changeExperience managing projects in an agile development organizationManagement or leadership experience - 2 WORKING CONDITIONSOffice environment Exposure to moderate noise levels Travel 10%PHYSICAL AND MENTAL REQUIREMENTSPhysical RequirementsMental RequirementsEOECharter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/DisabilityEOP500 2024-41946 2024Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=mYw1ejL2jZ8)Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)