L1 Digital Operator

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.The L1 Operator will be responsible for ensuring timely and reliable delivery of NBCU live, linear, and VOD content to the NBC OTT Platforms. The L1 Operator will provide real time monitoring and support for the delivery of NBCU content. Monitoring takes place through a combination of “eyes on glass” and a host of data aggregation tools within the Digital Network Operations Center (DNOC).Essential Functions (Responsibilities):Monitor the end-to-end distribution of Company digital video assets on NBC OTT PlatformsPerform L1 monitoring and support of digital video workflows including escalating to L2, resolution and reporting outDigital encoder set up of event-based streaming across the NBC Portfolio including NBA, Olympic Sports, NASCAR, IndyCar, and moreManually insert SCTE triggers into event-based livestreamsClearly communicate with production teams to ensure broadcast standard execution of livestreamsPhysical checks on endpoint devices and platforms to ensure assets are available as expectedPartner with engineering to monitor traditional and digital signal transmissionDevelop expertise of distribution workflows and communicate support cases across departments to help firm-up operationsCreate and maintain strong working relationships with internal and external distribution partnersScope of work includes VOD, Linear, and Live workflows