Performance Optimal Health is a total health and wellness organization focused on empowering people to live better lives. Through our variety of services offered, we focus on the Four Pillars of Optimal Health – exercise, nutrition, recovery, and stress management. We have highly trained professionals that fit into all four categories, ultimately enhancing the client experience. Our brand focuses on quality over quantity and creating the best experience for each client at hand. As the organization continues to scale, we are looking to bring aboard an additional Insurance Verification Specialist within our team. We are seeking a passionate, client service focused, positive, and hard-working individual with a love for wellness and an excitement for Performance Optimal Health. This position includes but is not limited to explaining coverage and costs of service to patients, maintaining courteous and professional communication with clients, and working alongside our billing and front desk teams. Cornerstones Performance Optimal Health is driven by five main cornerstones that are ever present and inform all actions and decisions regarding how we scale, what direction our business takes, and how we conduct ourselves.
We care from the core
We sweat the small stuff
We are teachers & scholars
We take ownership
We huddle
Key Areas of Ownership (but not limited to):
Verifies coverage and explains cost of services prior to patient obtaining service. Discusses other service offered and prices as per request.
Documents in billing system regarding communication of patient benefits.
Creates notification of coverage and financial cost agreement for patient to sign.
Communicates with front desk, therapist, and patient on any issues related to coverage terms and conditions.
Provides patients with an explanation of their benefits and thoroughly answers all questions.
Protect confidential patient health information (PHI) at all stages of the verification of benefits process
Maintains up to date information for patient accounts including correct demographic, authorization, and insurance carrier information.
Adheres to documentation protocol and complies with all HIPAA rules and regulations
Attends training classes or webinars as directed as well as company and department meetings as required.
Performs other related duties as assigned.
Requirements
High School Diploma (Associates Degree is a bonus)
At least one - two years of experience in a related position
Strong verbal and written communication skills
Ability to work in a fast-paced, high-energy environment
Excellent client service and professional demeanor in communicating with staff members at all levels throughout the organization
Strong technical skills and proficiency with Microsoft applications
Ability to maintain confidentiality and professionalism
High degree of accuracy and attention to detail
Ability to work as part of a team as well as independently when needed
Benefits
Competitive Pay based on experience.
Medical/Dental/Vision
Generous PTO
401K (& Match)
Access to facilities at all locations
Annual continuing education allocations
Growth potential within the organization
Mentorship
Internal and External Discounts
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.