Customer Service Representative

Description We are offering a permanent employment opportunity for a Customer Service Representative in the insurance industry. As a Customer Service Representative, you will be tasked with providing excellent customer service, processing client transactions, and ensuring the accuracy of client records. This role is instrumental in maintaining customer satisfaction and loyalty, as well as supporting the sales team.Responsibilities: Ensure the accuracy and efficiency of processing customer credit applications. Handle customer inquiries and resolve issues promptly, maintaining high levels of customer satisfaction. Accurately maintain and monitor client information and transactions, updating records as necessary. Support the sales team by providing administrative assistance and facilitating the sales process. Carry out research as needed to resolve customer problems and keep sales executives informed of client concerns and issues. Review client portfolios and prepare summary reports for executive review. Communicate the status of projects to relevant personnel. Handle inbound calls and email correspondence with clients, providing them with information and resolving their problems. Schedule appointments as required and follow up on all paperwork and sales. Perform miscellaneous duties as necessary to support colleagues and ensure smooth office operations. Requirements Proficiency in answering inbound calls, ensuring customer queries are resolved in a timely and efficient manner Demonstrated ability in delivering exceptional customer service, with a focus on maintaining positive customer relationships Proven experience in data entry, requiring attention to detail and accuracy Competency in email correspondence, with the ability to draft, review, and respond to customer inquiries professionally Ability to schedule appointments effectively, ensuring smooth operations and minimal scheduling conflicts. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .