Upon acceptance of this position, you will be responsible for the following:
Receive phone calls from patients or referring physician’s office and schedule appointments. Determine if patient is new or returning, emergency or non-emergency, reason for visit, insurance coverage and convenient time and place for visit. Verify all demographic information from patient and enter accurate information into the computer system. Make sure a referral is obtained, if needed.
One day before patient’s scheduled visit, make sure patients are called to remind them of appointments, copays, deductibles and billing procedures. Make sure all relevant records are in the chart (ultrasounds, mammograms, CT Scans, etc.). If patient is seen in a satellite office, be certain that files are prepared for transport to that location.
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Fax all preop information to the hospital 2 days before and confirm receipt by phone call.
Provide preoperative instructions to patient, if applicable
Schedule patient for X-rays, CT Scan, Ultrasound, etc.
Pre-certify all surgical procedures and colonoscopy with primary and/or secondary insurance carrier, if necessary. Be certain that all referral information is documented to obtain proper insurance payment.
Assist with mailing and scanning of office notes/documents.
At the beginning of each day, be certain that exam rooms are carefully cleaned and ready for the day.
Sterilize instruments, maintain diagnostic equipment.
Keep the waiting rooms, front office and all rooms clean at all times especially during patient visits.
Perform other tasks as requested by office manager or physician.
Billing Tasks (Front End):
Demographic data entry.
Verify information from patients at every appointment to make sure our records are updated.
Phone calls from patients/resolution of insurance and patient questions. Refer to Biller/office manager.
Changing and entering new phone numbers and addresses of payers, as these become available.
Technology: Familiar with computers. Employee will be trained in the Office EHR:Eclinical Works
Employee should type at least 35 wpm.
Language:English