The Patient Registrar Team Leader is responsible for managing employee daily work schedule/flow and maintaining operational compliance to departmental policies and procedures. The Team Leader will greet patients and identify, register and maintain records of Hill Health Center patients and provide clear front line leadership and direction to the Registration Team by leading and coordinating day-to-day operations. Responsibilities to include but are not limited to:
Provides clear front line leadership and direction to the Registration Team by leading and coordinating day-to-day operations
Assists Practice Administrator with the effective implementation of departmental cross training for all members of the Front Desk Registrars Support Team
Directly responsible for overseeing registration, sign-in, appointment scheduling.
Directly oversees and supervises all payments, entitlements, insurance verification, self-pays and co-payments
Acts as first point of contact for Front Desk Registration Support Team members and provides feedback and handles trouble shooting as required
Handles concerns regarding new patient registrations in EPIC Database and conveys CS-HHC policies and procedures to new patients
Directly supports and assists Practice Administrator with the supervision, training and evaluation of Front Desk Registrar Support Staff
Documents attendance and punctuality for all employees and collection records any violation of policy and procedure
Provides Practice Administrator and Site Manager with weekly updates on status of Registration operations and staffing
Assist Practice Administrator with scheduling Template management.
Performs other departmental duties as assigned by Manager
Requirements:
High School Diploma required. Certificate from business school preferred.
At least two (2) years of experience that is directly related to the duties and responsibilities specified.
Prior experience in a medical/healthcare environment or customer service setting required.
Prior supervisory experience desired.
Excellent interpersonal and customer service skills required with the ability to work independently and problem solve.
Ability to explain overall services, policies and medical procedures is required.
Familiarity with insurance, billing and medical coding required.
Must be proficient with computers and experience using EPIC, MS Office, Internet and E-mail.
Negotiation and conflict resolution skills are essential to the needs of both internal and external customers.
Bilingual ability is highly desirable.
CS-HHC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.