Hamilton Connections is seeking candidates for call center positions in East Haven! Call us at 203-287-2870, send us your resume, or apply now!
We are looking for candidates who can resolve challenging customer issues including product-related issues, billing, product pricing, service inquiries, scheduling appointments and more. One will need excellent customer service skills, effective communication skills, and an enthusiastic, friendly, and energetic personality. Comprehensive training on company guidelines, policies, customer service, and product knowledge will be provided.
Pay and Schedule:
-Hours: 32+ hours, moving to 40+ hours coming into the holiday season.
Employees are scheduled between 7:30am and 5pm, Monday through Saturday.
-Pay: $17
Essential Job Functions:
Ensure high levels of customer satisfaction
Assess customers’ needs and provide assistance and information on product features
Remain knowledgeable on products offered and discuss available options
Multi-task, while being attentive to customers and remaining flexible to the needs of the business
Meet and team-up with co-workers to ensure proper customer service
Job Qualifications:
Exceptional relationship-building skills
Proficiency in computer navigation, multi-tasking and working with several software programs at the same time
Basic math such as addition, subtraction, multiplication, and division Requirements:
High School Diploma or GED
Basic understanding of sales principles and customer service practices
Solid communication and interpersonal skills
Experience with high volume calls
Proficiency in Excel, MS Word, MS PowerPoint
Ability to maintain a presentable and professional appearance