Position for Technical Support or Network Support position with local IT company!
Remote / Onsite support of our clients and their systems including installation of hardware, software, and general troubleshooting, consulting, and support services. Responsible for designing, implementing and maintaining client systems and networks in conjunction with other team members.
Skills & Experience:
Education: Degree in a technical discipline preferred, not required
Years of experience (Preferred): At least 3 years of experience as a Network Administrator, Help Desk II, or related role in the support and management of complex networks. MSP (managed service provider) or field engineering experience preferred.
Desired Skills:
General Networking / IT Skills:
Configure and maintain the network to ensure reliable connectivity and data integrity via the use of best practices.
Install and support network components including servers, routers, switches, firewalls, backup systems, Network area storage, end-user workstations, printers, peripheral devices, and other associated hardware and software.
Familiar with configuring and provisioning VLAN, routing, network ACLs, NAT, firewall rules
Familiarity with Fortinet, Cisco, Netgear, Ubiquiti firewalls, switches, access points, and routers
Monitor and test network performance and troubleshoot any performance issues.
Pulling Cat 5-6 cables to install network cabling, able to work with hands.
Adding peripherals: Mounting TV’s, monitors, keyboard, and CPU mounts on the wall, anchor, cutting drywall, using a drill and ladder.
Configure and maintain the network to ensure reliable connectivity and data integrity via the use of best practices.
Monitor and test network performance and troubleshoot performance issues.
Monitor, test, and document network hardware configurations, security settings, processes, policy compliance, backup procedures, and other activities.
Systems Administrator Skills:
Active Directory (User Management, Group Policies)
OS: Microsoft and Apple
Server 2012, 2016, or 2019 admin experience.
Back-Ups: Maintain, test, and update the data backup systems, archiving, and disaster recovery plan.
Virtualization: VMware, Hyper-V
Office 365 Administration / Management
Email Systems (Exchange, Office 365)
MDM / Mobile Device Management
Help Desk:
Troubleshooting: Provide end-user technical support to clients over the phone or onsite Troubleshooting: Provide end-user technical support to clients over the phone or onsite
Troubleshooting: OS and application issues over the phone or onsite
Ticketing systems: Working knowledge of ticketing systems like ConnectWise and Automate;
Certifications (a plus, but not required): Microsoft, CCNA, NETWORK+, A+, Security +, etc.
Desired Experience working at an MSP (not required)
Other Requirements:
Strong customer service skills
Own transport with a good driving record and auto insurance
Strong technical aptitude.
Desire to Learn / Grow
Able to pass a background check.
Able to lift 50lbs.
Job Type: Full-time
Salary: $69,000.00 - $86,000.00 per year
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Retirement plan
Schedule:
8 hour shift
Monday to Friday
Experience:
Network administration: 5 years (Preferred)
Network support: 5 years (Preferred)
Ability to Relocate:
Vernon, CT 06066: Relocate before starting work (Required)
Work Location: In person