At Quadient, we are committed to empowering our people to be their authentic selves at work and ensuring that every individual is treated with fairness and respect. We encourage applications from anyone, regardless of background. Diversity, Equity, Inclusion, and Equal Employment Opportunity are not just ideals – they're integral to our DNA. We believe in the power of authenticity and strive to create an environment where you can bring your whole self to work every day.We're ambitious, friendly, driven, and passionate. We embrace the power of authenticity in the workplace, fostering an environment where every individual is treated with unwavering fairness and respect, regardless of their background.Quadient is more than a workplace; it's a platform for your growth!What you will do:The Portfolio Specialist is a highly regarded collection’s professional within the company’s Collections Department. Our Collectors are decisive decision makers who contact fifty (50) or more business customers per day and manage a $3M portfolio of up to 4,000 customers. Quadient’s high volume, mid to small dollar transaction portfolio includes the following business verticals, leasing, government, national, hard sales, and revolving line of credit.The ideal candidate will have experience in commercial collections with a customer service mentality, must demonstrate commitment to customer retention, teamwork, and possess the initiative to seek and embrace change through establishing and achieving performance goals.
Provide single point of contact for customers in designated accounts receivable portfolio assignment. Review all delinquent accounts and perform customer service-related collection activities, spearhead next steps and follow-up action plans.
Analyze and resolve problems by coordinating with appropriate departments to drive operational excellence in the order-to-cash application cycle.
Respond to external/internal inquiries regarding payment and case escalation status.
Meet established standards for collection performance.
Maintain detailed records of customer contact activities.
Partner with sales organization/dealers/field office management to communicate status of accounts and expedite resolution.
What you offer:
2-4 years of commercial collections/customer service experience preferred. Note: will consider college graduates with strong customer centric personality.
Strong interpersonal skills.
Proven track record of making 50 or more effective customer contacts daily and the ability to manage portfolio larger than $3M.
Excellent oral and written communication skills.
4 year college degree desirable.
Excel skills, and basic knowledge of Oracle or Salesforce desirable.
Must demonstrate customer centric, analytical and problem-solving skills.
#LI-LR1This position has an hourly pay range of:$19.38-$29.09Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings . Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.Our Benefits Overview :
Company subsidized Medical, Dental, and Vision Insurance
401(k) Retirement Plan with Strong Company Match
Life & Disability Insurance – Company Sponsored
Paid Vacation, Sick Leave and 12 Company Holidays
Career & Leadership Development
Tuition Reimbursement Program
Company Sponsored Groups
About Quadient :At Quadient, we exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims, to accounts receivables, invoices and inbound packages. Quadient has been helping customers since 1924. (That’s right, almost 100 years!). We are the driving force behind the world’s most meaningful customer experiences. By focusing on four key solution areas including Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences. Because connections matter!We want Quadient to be a place where we are all able to bring our whole selves to work and where our differences are embraced and celebrated. We operate in diverse areas, cultures and communities; our customers are as unique as we are. Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together .The above position statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Quadient does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services. Please do not forward resumes to our jobs alias, Quadient employees or any organization location. Quadient is not responsible for any fees related to unsolicited resumes.Quadient is an Equal Opportunity Employer, and all qualified applications will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.If you need assistance with the application process, please email us at [email protected] .