At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better. Join us and build an exceptional experience for yourself, and a better working world for all.The exceptional EY experience. It's yours to build.EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.From strategy to execution, the Government & Public Sector (GPS) practice of Ernst & Young LLP provides a full range of consulting and audit services to help our Federal, State, Local and Education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams, quality work at the highest professional standards, operational know-how from across our global organization, and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting the nation and serving the people; increasing public safety; improving healthcare for our military, veterans and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.Our GPS Technology Organization is a structure within the US GPS practice that implements and maintains a new operate and technology model designed specifically to support U.S. Government engagements.The opportunityAs a member of the GPS Enclave Support team, you play a crucial role in keeping IT operations running smoothly and ensuring our users have the support they need to effectively utilize technology in their day-to-day work.This role will be performed on-site at our GPS Office(s) in McLean and Crystal City, Virginia.Responsibilities:
Provide On-Site support in an office environment
Escalation point for difficult issues relating to SharePoint, Exchange, Teams, Office, Power Platform and general on-site support.
ServiceNow ticket management; prioritizing tickets and awareness of SLAs
Device support including but not limited to Laptops, Printers, Scanners, Microsoft Surface Hubs, Crestron, Condeco, Microsoft Teams Rooms, AV equipment (speakers, cameras, and monitors/kiosks)
Network Support and Troubleshooting (Wi-Fi, VPN etc.)
Event and Meeting Support (may occur on-site or off-site)
Providing on call support for minor and major service outage resolutions
Occasional travel may be required to support other EY locations, client engagement sites, or off-site events
VIP/White Glove support
Occasional after-hour support may be required
Skills and attributes for success
Obsessed with producing the highest quality of work
Excellent communication and storytelling skills aimed toward collaboration and the development of the team
A decisive and analytical mind that delivers clear and efficient direction to complex and sometimes ambiguous problems
Sound judgement, self-motivated, organized, detail oriented, ability to multi-task
Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills
Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
Utilizes all aspects of Emotional Intelligence to navigate the interactions and complexities of the business environment.
Willingness to learn and understand the different applications GPS end users use.
Familiarity with ServiceNow and incident, problem, and change management processes and procedures
Generalized understanding of Browsers (IE/Edge/Chrome), Bitlocker, Windows Hello for Business, M365 suite of applications, Windows 11, Azure AD, and MS cloud offerings
To qualify for the role, you must have
Bachelors degree in Engineering or Science discipline or related work experience
Ability to obtain and maintain Top secret security clearance
5+ years of experience supporting or administrating M365 environments
5+ years of on-site technical support experience, or degree in related discipline
MS-900 Fundamentals Certification
What we look forIndividuals with strong technical acumen who demonstrate drive, vision, teaming and purpose and are passionate about helping our clients achieve their goals.What we offerWe offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $83,600 to $156,200. The salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $100,300 to $177,600. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
EY accepts applications for this position on an on-going basis. If you can demonstrate that you meet the criteria above, please contact us as soon as possible.EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.For those living in California, please click here (https://ey-preview.ey.com/content/ey-unified-site/ey-com/local/us/enus/home/legal-and-privacy/fair-chance-ordinance.html?token=68cf9ed2-94e5-4db9-83cf-5c6aa14619de) for additional information.EY is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [email protected]