Vacancy caducado!
- Provide guidance on system dependencies and identify architecture enablers required to support business capabilities and features for Genesys Contact Center OMNI Channel Enablement.
- Familiarity with Contact Center design/architectural patterns.
- A passion for state-of-the art voice and contact center engineering technical approaches in design, build, testing, and debugging problems
- Experience with large scale global contact centers, voice deployments, collaboration technologies, IVR technologies, CTI technologies, SIP, and e-services technologies.
- Experience on Genesys Inbound and Outbound, Deployment and troubleshooting
- Experience in coordinating with different teams and client for technical and functional solution design.
- Good Interpersonal, Presentation, analytical and problem-solving skills
- Experience with eServices i.e Email / SMS / Social, GMS and Chat
Vacancy caducado!