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Company Summary
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.Target Openings 1Job Description Summary Travelers is looking for a UX Lead to deliver best-in-class experiences for our customers, agents, employees, and partners in Personal Insurance. UX Leads are responsible for designing elegant and engaging solutions to complex business challenges across channels and roles. Partnering with senior leaders in Personal Insurance including product management, engineering, and business stakeholders, they will deliver solutions that fulfill on key customer experience and business goals. Work within this job family ranges from enhancements to new ecosystem experience, etc. As a leader in the practice, they play a large role in the success of the team and in driving experience strategy in Personal Insurance.This designer will focus on our consumer-facing digital experiences, specifically on our Direct to Consumer quoting tool. Here you will help modernize our platform, deepen customers' relationships with Travelers, implement and expand our design system and deliver a new vision that drives quotes and seamlessly integrates our robust product offerings. A UX Lead may work independently or manage a team on key projects through discovery, design, and development, and producing holistic solutions that optimize the experience across various mediums and channels (internal and external-facing platforms, software, voice, etc.). As part of a small but growing Chapter of 12 User Experience (UX) professionals, this person will lead research and design sessions, and partner with cross-functional teams to ensure that the work being produced is of high quality and meets our experience and business goals. They strive to discover fresh insights and leverage them to drive design direction or improve existing designs. They are continuously on the lookout for new best practices across design, customer and user trends, and marketing and brand insights to deliver optimized experiences. More details on the focus of the role will be shared in the interview process. This job will not have direct reports. Primary Job Duties & Responsibilities- Contributes to strategy and business architecture in collaboration with other functional area leaders.
- Serves as the key point of accountability for UX efforts at the portfolio level, covering multiple programs and projects. Advocates for user-centered design approaches and priorities.
- Helps to recruit and grow a team of outstanding UX professionals by providing vision, coaching, and mentorship.
- Helps to create a dynamic team environment by fostering collaboration, experimentation, agility, and vigorous inquiry, while maintaining high expectations and attention to detail.
- Helps to create and evolve design systems and best practices that account for user needs and context, while reinforcing brand values and standards. May collaborate across the enterprise to establish and promote these standards.
- Ensures adherence to UX guidelines within a portfolio of programs and projects.
- Participates in the development of processes for UX resource engagement with project teams during ideation, prioritization, development, and quality assurance phases.
- Ensures research, visual design, information architecture, and interaction design roles are adequately resourced.
- Plans and may conduct user research, usability testing efforts, and competitive research and analysis. Reports research findings to stakeholders. Translates these findings into design solutions.
- Oversees delivery of, and typically creates, artifacts that include personas, journey maps, user workflows, information architecture, wireframes, and interactive prototypes, within project timelines and budgets.
- Typically manages vendor relationships for outsourced UX activities.
- Staff management functions include, but are not limited to, coaching, training, planning and performance management in a supportive, team oriented, collaborative manner.
- Perform other duties as assigned.
- Bachelor's degree in graphic design, psychology, human factors, social sciences or related field or 5 years of User Experience work experience required.
- Typical incumbent experience level 5+ years
- Strong communication, organization, time management and interpersonal skills.
- Familiarity or basic understating of web-based technologies.
- Experience with wireframing / prototyping software.
- Experience in conducting end user research and interviews.
- Travel Requirements: Travel Occasionally
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