Who Are We?Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.Job CategoryTechnologyCompensation OverviewThe annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.Salary Range$103,000.00 - $169,900.00Target Openings1What Is the Opportunity?We are seeking an experienced Infrastructure Engineer to join our team. The successful candidate will be responsible for maintaining and supporting our IBM FileNet infrastructure, ensuring its reliability, performance, and security.The key responsibilities include: Installing, configuring, and maintaining various IBM FileNet components, monitoring system performance, and troubleshooting issues using multiple monitoring tools. Operational tasks such as managing archive holds and purges, as well as storage migrations. Implementing security measures to comply with company policies and regulations. Performing upgrades and patches for FileNet system security and collaborating with other IT teams to integrate FileNet with various systems and applications.Experience in Cloud migration and familiarity with various hosting and installation environments including AWS, Azure, and IBM Cloud a plus.Under limited supervision, demonstrates a comprehensive understanding of the activities performed related to engineering support, installation and/or operations of infrastructure technologies. Plans at a tactical level and manages the effective use of technology resources for assigned projects and functions. May direct assigned project staff to design, develop and/or implement large, complex technology solutions supporting one or more business and/or technology area. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Facilitates and/or participates in the design and development of database systems. Strong ability to multi-task in an environment of constantly changing priorities. This job is a team lead.What Will You Do?Infrastructure Maintenance, Monitoring & Planning
Install, configure, and maintain IBM FileNet components, including Content Platform Engine, Application Engine, Content Navigator, eDiscovery Manager, ECM System Monitor, Records Manager, and Content Collector.
Monitor system performance and troubleshoot issues to ensure uninterrupted operation of FileNet infrastructure.
Utilization of multiple monitoring tools including ECM System Monitor and Dynatrace for alerting or auto recovery.
Performance monitoring there are various tools depending on the OS.
Analyze alert patterns for trends of possible problems and continually looking for monitor improvements.
Support and coordinate tools the team needs to investigate issue and problems.
Review Production Impact Communications for issues that could impact FileNet or any customer feeds.
Disaster Recovery Planning and Coordination (LOB DR Coordinator)
Oversee execution, ensure timely notifications, monitor progress and validate successful completion or DR tests
Infrastructure Administration & Technical Support
Licensing, Administration & Chargeback (IBM ELA, Enterprise One, Archer)
Responsible to understand all licensing details of each product (with ratios) and ensure that we are always within our licensing limits.
Monitor team’s communications for any required changes to the Applications or Product (owner, contact, version, and lifecycle) changes.
Ensure all Annual Certifications and Tabletop (or annual DR test) exercises are performed as required.
Execute and validate chargeback and provide feed file quarterly.
Capacity planning and projections
Object storage projections and CPU workload assessment.
Support large scale operational activities (ex. Archive holds and purges, storage migrations)
Implement security measures and ensure compliance with company policies and regulatory requirements.
Perform upgrades and patches to keep the FileNet environment current and secure.
Collaborate with other IT teams to integrate FileNet with other systems and applications.
Technical Support
Provide technical support and assistance to end-users and other IT staff.
Document and maintain system configurations, processes, and procedures.
Provide any certifications (SERT, Active Directory) in a timely basis.
Maintain the On-Call paging list.
What Will Our Ideal Candidate Have?
Experience in administering IBM FileNet components such as Content Platform Engine, Application Engine, Content Navigator, eDiscovery Manager, ECM System Monitor, Records Manager, and Content Collector.
Experience with integrating FileNet with other enterprise systems such as LDAP, Active Directory, OKTA, and ERP systems to facilitate seamless data exchange and interoperability.
Seven years of experience in Technology preferred.
Two years of experience as a technical lead preferred.
Advanced knowledge of infrastructure technologies such as Network, Database, Server, Storage etc. preferred.
Expert knowledge of one or more of the following technical skills:
Foundational IT Infrastructure
Operating Systems
Software
Knowledge of process discipline and IDLC methodology
What is a Must Have?
A bachelor’s degree in Computer Science or a related field, or its equivalent in work experience, plus five years of experience in Technology required;
Alternatively, a Master's degree in CS or a related field and three years of work experience in Technology
What Is in It for You?
Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services, life coaching and other resources to support your daily life needs. Through Life Balance, you’re eligible for five free counseling sessions with a licensed therapist.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment PracticesTravelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ([email protected]) so we may assist you.Travelers reserves the right to fill this position at a level above or below the level included in this posting.To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/ .