Customer Support Engineer

Job DescriptionCustomer Support Engineering (CSE) provides direct engineering support to PWPS' customer base, providing all functional support necessary including those disciplines associated with the gas generator, free power turbine, electrical systems, generators and controls, lube, fuel, water injection, bleed air and hydraulic starting systems, associated auxiliary skids, including all enclosure structures as well as inlet and exhaust systems necessary to support electrical power generation in the global market place. Customers include both public and privately owned utilities, as well as independent power producers. Individuals working in the CSE organization will have the opportunity to learn and contribute to all aspects of system and component level engineering provided by PWPS, with specific activities related to the following functional items: Assurance of expected powerplant operability and supporting control systems necessary to maintain operational readiness for FT8 and FT4000 aeroderivative fleets. Support of the Product Management process through active participation and implementation of all customer powerplant system controls action plans necessary to ensure fleet safety, reliability, maintainability and supportability objectives. Resolution of identified field problems through effective trouble shooting and timely responses to internal/external customer's requests and technical inquiries. Development of any new and/or improved fault isolation (FIM) and troubleshooting procedures in place for FT8 and FT4000 aeroderivative fleets. Coordinate identified updates with both internal and external approving authorities. Present major issues and solutions to internal & external customers and/or program management teams at various meetings including the annual user conferences.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .   To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements1. Ancillary Experience (industrial/aerospace engineering preferred)2. Gas Turbine Engineer (FT8/FT4000 experience preferred)3. Configuration Management experience in gas turbine industry nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].