Tourist Information Clerk Seasonal Worker Recruitment # 240221-5704VR-001 Location Danbury, CT Darien, CT North Stonington, CT Westbrook, CT Willington, CT Date Opened 2/23/2024 12:00:00 AM Salary $15.69- $17.00/Hour Job Type Internship/Seasonal/Summer Close Date 3/21/2024 11:59:00 PM Go Back Apply View Benefits (http://portal.ct.gov/DAS/smART/General-Employee-Benefits)
Introduction
Department of Economic and Community Development
T he State of Connecticut (https://portal.ct.gov/) , Department of Economic and Community Development (DECD), (https://portal.ct.gov/DECD) Office of Tourism, is now accepting applications for several Tourist Information Clerk (Seasonal Worker) (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=5704VR&R1=&R3=) o pportunities, in multiple locations throughout the State, to promote travel and tourism through various marketing program tactics. The Welcome Center Program is highly visible and creates the opportunity to promote tourism activities, overnight stays, attractions, dining, and cultural related experiences directly to a targeted audience and specifically to Connecticut.
Position Highlights:
Incumbents must be available for the full duration of the program which will run from May 27, 2024, through October 14, 2024.
Full time, 40 hours per week
This position is not remote and h ybrid is not available
Centers are open 7 days per week (including holidays), from 9:00 am to 5:30 pm. You will report to the Welcome Center Program Manager and share the responsibility to ensure staff coverage- up to 40 hours per week
The Role:
As a Tourist Information Clerk (Seasonal Worker), discover the opportunity to:
Promote the State of Connecticut as a vacation destination to incoming visitors
Serve as a Connecticut Ambassador and tourism spokesperson to first time visitors
Greet walk-in visitors and provide travel information, itineraries, and directions as requested in a warm and friendly manner
Conduct customer service out-reach to incoming visitors
Comply with program policy and procedure
Perform daily duties with limited supervision
Report to Welcome Center Program Manager
Offer suggested travel itineraries to incoming visitors
Order promotional literature as needed to maintain adequate supply to effectively perform
Compile daily and weekly volume of visitor statistics and traveling trends
Sort incoming literature and organize in a user-friendly system for visitors to inquire
Contact industry members for additional copies of their promotional literature
Facilitate customer complaints regarding facility conditions and/or services
Showcase your knowledge of Microsoft software
Application Details:
P lease select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
About Us:
The DECD is the state's lead agency responsible for strengthening Connecticut’s competitive position in the rapidly changing, knowledge-based global economy. The agency takes a comprehensive approach to economic development that incorporates community development, transportation, education, and arts and culture.
Selection Plan
To Apply:
In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified .
In order to receive educational credits toward qualification for this job posting, the institution must be accredited. If the institution of higher learning is located outside of the U.S., you are responsible for providing documentation from a recognized USA accrediting service which specializes in determining foreign education equivalencies to the individual listed on this job posting.
Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69 (https://www.cga.ct.gov/2021/act/pa/pdf/2021PA-00069-R00SB-00056-PA.pdf) , the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
Please select all location(s) and shift(s) you are willing to work on your application. Failure to do so may result in not being considered for vacancies in that specific location or shift.
All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to [email protected] .
For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.
FOR ASSISTANCE IN APPLYING:
Please read or watch our Applicant Tips on How to Apply!
Important Information After You Apply:
This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto- notification emails in a user's spam.
Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics. (https://portal.ct.gov/ethics)
Connect With Us:
Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account. Should you have any questions pertaining to this recruitment, please contact Sharon McIntosh, at [email protected].
Follow the State of Connecticut on LinkedIn (https://www.linkedin.com/company/stateofconnecticut/mycompany/)
PURPOSE OF JOB CLASS (NATURE OF WORK)
In a state agency this class performs tasks and duties of a seasonal nature by providing services to clients or the public.Work areas covered by this class shall include the assignments and hourly rates as listed below:Assignment Minimum Hourly Rates Maximum Hourly Rates General $15.69 $17.00 Patient Care Service $15.69 $17.00 Maintenance $15.69 $17.00 Laboratory Assistant $15.69 $17.00 Recreational Aide $15.69 $17.00 Transportation Services (Bus Driver) $15.69 $17.00 Tourist Information Clerk $15.69 $17.00 Specialized Recreational Services $15.69 $17.00 Tourist Information Coordinator $15.69 $17.00 Information Technology System Analysis $19.00 $22.00 Professional Engineering $19.44 $22.51 Legal $19.00 $22.00 Minimum and maximum hourly rates will be subject to the following criteria:
Returning Seasonal Workers may receive $.50 an hour additional compensation for each season of service up to the maximum hourly rate.
OR
Experienced workers in the specific functional area with another employer may be credited with such time on an equivalent basis to seasons worked and granted the same additional compensation up to the maximum hourly rate.
OR
Undergraduate or graduate students may be granted additional compensation of up to $.50 more per hour (up to the maximum hourly rate) for each full year of completed education on the basis of 30 semester hours equaling one (1) year.
NOTE: Determination of hourly rate is based on the above criteria. Additional compensation is based on only one criteria. It is not intended for individuals to receive additional compensation through application of the multiple criteria listed above. EXAMPLES OF DUTIES
EXAMPLES OF DUTIES:
GENERAL:
Performs clerical tasks such as filing, typing, copying, recording information, answering telephone, reception duties, computing, office machine operation, routine library tasks, inventory, stockroom, mail processing, cashiering, etc.;
Makes change;
Rings up fees;
Balances receipts;
Performs related duties as required.
PATIENT CARE SERVICES:
Under supervision incumbents are assigned to cottages, buildings, living areas, classrooms and provide assistance to clients in activities of daily living;
Participates in preparation, serving and feeding of clients;
Performs housekeeping duties;
Aids clients in personal activities such as dressing, bathing, etc.;
Participates in client social and recreational activities;
Performs related duties as required.
MAINTENANCE:
Performs maintenance tasks in areas such as road building and equipment, grounds care, custodial and/or housekeeping and food services, traffic counting; may operate a motor vehicle;
Performs related duties as required.
LABORATORY ASSISTANT:
Performs routine laboratory duties;
Prepares simple solutions, culture media and reagents, etc;
Makes simple stains, solutions;
Cleans and sterilizes equipment, etc,;
Performs related duties as required.
RECREATIONAL AIDE:
Conducts recreational activities for patients, clients, residents in areas such as field trips, sports and social activities;
Cleans area and maintains equipment;
Assists in ensuring safety of clients, patients and residents;
Performs related duties as required.
TRANSPORTATION SERVICES (BUS DRIVER):
Incumbents in this class required to drive a large school bus the majority of their time shall be assigned to this service and functional title;
Incumbents will drive a large bus on a regular basis and may operate other motor vehicles as necessary;
Incumbents driving school buses shall maintain a good driving record;
Performs related duties as required.
TOURIST INFORMATION CLERK:
Assists tourists by providing information on highway directions, tourist and camping facilities, points of interest and events in state;
Performs related duties as required.
SPECIALIZED RECREATION SERVICES:
Serves as a Community or Resident Specialist and provides a variety of specialized recreation services;
Plans and implements leisure activities;
Oversees seasonal workers and volunteers in a variety of leisure time activities;
Responsible for maintenance and care of equipment, supplies and facilities;
Transports clients;
Performs related duties as required.
TOURIST INFORMATION COORDINATOR:
Plans work schedules of informational display exhibits;
Maintains liaison between Tourist Information Clerks in the field;
Prepares reports on distribution of printed materials;
Supervises a group of seasonal employees;
Performs related duties as required.
INFORMATION TECHNOLOGY SYSTEM ANALYSIS:
Performs basic information technology support functions under supervision;
Provides basic help desk support to end users;
Refers more complex problems to higher level information systems staff;
Provides basic support to users in the use of software applications;
Provides assistance in installation and configuration of local and network printers, scanners and other peripherals;
Performs related duties as required.
PROFESSIONAL ENGINEERING:
Performs basic engineering tasks under supervision;
Reviews basic design plans;
Performs mathematical computations and calculations;
Uses CADD system and other computer applications;
Collects and enters data;
Accompanies engineers on field reviews;
Assists with preparation of reports;
Performs related duties as required.
LEGAL
Assists supervising attorneys in all legal problems;
Conducts research and analysis in law and facts with reference to pending questions;
Assists in preparation of legal memoranda, materials and cases for supervising attorneys and staff;
Performs related duties as required.
KNOWLEDGE, SKILL AND ABILITY
Knowledge of
principles, practices and procedures of assigned specialty;
operation of equipment, materials and activities of assigned specialty;
Knowledge to degree necessary for dealing with and understanding an individual’s behavior;
Skills
interpersonal skills;
techniques of assigned specialty skills;
Ability to
assist individuals in self-care habits, personal hygiene and proper social conduct where applicable;
understand and carry out written orders and oral instructions;
Adequate physical strength and stamina to perform duties;
Some positions may require supervisory and/or leadership abilities.
MINIMUM QUALIFICATIONS
Any experience and training that could reasonably be expected to provide the knowledge, skills and abilities listed above.
PREFERRED QUALIFICATIONS
Experience working independently
Experience with customer service
Experience using Microsoft Office products
Experience using the internet
Experience with Connecticut tourism destinations
SPECIAL REQUIREMENTS
Incumbents in this class assigned to recreational activities must be able to perform emergency first aid as needed and certain positions will require a current Standard First Aid Certificate.
Incumbents in this class assigned as bus drivers or operate a motor vehicle must possess and retain a current Connecticut Motor Vehicle Operator License to drive a bus and/or a Motor Vehicle Operators License as necessary.
Incumbents in this class may be required to travel.
Conclusion
AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER
The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
ACKNOWLEDGEMENT
As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.
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