Job Title: Sales Office Associate Location: Cromwell, CT Hours/Schedule: M- F 8-5, Hybrid; minimum 2 days/week in office Type: (contract, contract to hire or direct) Overview Join a purpose-led global science-based company in Nutrition, Health and Bioscience with solutions for animal nutrition, human nutrition & care. Responsibilities
Ensure international/domestic customer orders, (EDI/Email), are processed accurately and in a timely manner to meet customer delivery requirements and to maintain highest possible customer scorecard rating for OTIF
Verify order information, including pricing, item quantities, out of stocks, item codes, case pack and shipping details
Resolve any order discrepancies or issues with customers or internal teams
Coordinate with the Fulfilment Center and Finance teams to ensure monthly gross target is met
Maintain/ensure accurate and up-to-date records of orders and customer information
Provide exceptional customer service to address customer inquiries and concerns
Communicate order status and updates to customers
Provide off hour support to Fulfilment Center as needed (end of month/quarter/year)
Handle return authorization issuance process for all customers
Coordinate certificate of insurance requests for all customers
Provide Trade Spend support. Working with the field, finance, and broker teams to process documents/deductions within the system
Requirements
Ability to handle multiple priorities
Experience in ERP software is preferred
Strong attention to detail and accuracy
Excellent communication and interpersonal skills
Ability to work effectively in a fast-paced environment
Work well cross functionally
Have a proactive mind set
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
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System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.