The job profile for this position is Retention Operations Analyst, which is a Band 2 Senior Contributor Career Track Role.Role SummaryPerforms a broad range of moderately complex sales operations functions for renewing business and serve as a liaison between the Client Management team and internal partners. This role is accountable to deliver timely and accurate renewal materials and implementation packages, including all product lines (medical, dental, vision) for renewing Clients. A key function of this role is to demonstrate a deep understanding of the renewal end- to-end process, analyze and complete transactions for consistency, accuracy and ensure Federal Legislation, State mandates and Cigna's Product and Program rules are applied. This role has a direct impact on the service experience for clients, customers, and producer partners.
Process end- to -end client renewal transactions across all product lines, programs and compliance legislations and mandates as assigned.
Communicate information regarding the renewal experience to include downstream risks and notifications for confirmed and pending renewing clients.
Maintain tracking and reporting of status and deliverables associated with assigned book of business
Demonstrate professional interaction with internal partners on delivery of information, transaction and processes related to “In Good Order” (IGO) status for successful implementation
Perform work within standard operating procedures related to the renewal process ensuring compliance and timeliness in alignment with quality and production expectations
Utilize multiple web-based knowledge resources to review benefits for Federal Regulation and State Mandate compliance, as well as Cigna product standards
SFDC, CIT/Epro prior year audits/updates based on opportunity received
Support interpretation PBAB, BNCA, BST Legislation for renewing clients on behalf of Client Manager and Client Service
Provide final and error free benefit summaries and related paperwork to case installation to ensure a positive client and client management experience.
Participate in root cause analysis of issues related to renewals with matrix partners.
Participate in projects related to optional services including application development and other product/process related initiatives.
Proclaim/Facets knowledge a plus.
Qualifications:
Bachelor/Associate’s degree in a related field preferred or at least one year of related experience.
Previous sales operations or benefit service experience preferred
Strong attention to detail and demonstrated experience in delivering high quality work
Audit and/or Quality Assurance experience a plus
Knowledge of systems such as Excel, Word, Outlook, SFDC applications .
Strong attention to detail
Strong analytical and problem solving skills
General knowledge of insurance products, procedures and systems for the sales operations/sales support functional area is desired
Prior experience working with matrix partners and external customers is preferred
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an hourly rate of 27 - 41 USD / hourly, depending on relevant factors, including experience and geographic location.This role is also anticipated to be eligible to participate in an annual bonus plan.We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .About Cigna HealthcareCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.