DescriptionFounded in 1963, FirstBank is Colorado's largest locally owned holding company and we are still growing, serving customers in Colorado, California, and Arizona. Our growth can be attributed to one simple philosophy: do right by customers, communities, and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and we take pride in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it. By joining the FirstBank team you will experience our great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions across the company, from Personal Banker and Call Center to Technology and Lending. Apply today to learn more and join the team!A Brief OverviewThe Sr. Representative, Mortgage Loan Origination will be responsible for proactively developing quality customer relationships and cross-selling other FirstBank products, primarily through inbound customers and delegated opportunities. The Sr. Representative will develop skills related to customer development and refine their loan originating skills while working with inbound customers and delegated opportunities. The Sr. Representative is expected to expand customer relationships by cross-selling the banks products and services, whereby they will receive credit towards their Total Products Sold (TPS) goal. The Sr. Representative learns and begins to identify, develop, and maintain a quality network of business relationships that serve as a recurring source of referrals for new mortgage lending opportunities.What you will do
Understand and be able to explain all mortgage products to customers
Become proficient with down payment assistance programs
Understand loan process and work efficiently with other departments through loan closing
Communicate with customers and realtors effectively
Enter data into Salesforce and LRMS
Conduct interviews with current and prospective borrowers, including walk-in mortgage loan inquiries
Build customer relationships through cross-selling additional bank products throughout loan process.
Deliver exceptional customer service
Gather, store, and analyze information and financial documentation
Practice sound lending judgment and develop understanding of loan policy and agency underwriting guidelines
Order insurance, appraisals, and condo questionnaires
Close loans as needed at the branch or title company
Prepare correspondence logs and adequately document loan files
Continually train on new products, services, and regulation changes
Perform other duties and projects as assigned
Understand and comply with all provisions of the Safety in the Workplace policy
Minimum Requirements
Typically requires a minimum of 6 months to 1 year of related experience
Bilingual in Mandarin and English
Preferred Requirements
2 or 4-year degree, with training in professionalism and grammar etiquette
Existing involvement in the community
New Accounts or cross-sell experience
Previous sales experience
Knowledge of FirstBank’s products and services
Bilingual in English and Spanish /or other non-English language as identified in each location
Consultative sales and financial products sales experience
Previous experience with and working knowledge of Customer Relationship Management systems such as SalesForce
Knowledge, Skills, and Abilities
Customer-service oriented
Strong verbal and written communication skills, with grammar etiquette
Strong organizational skills
Strong sales skills
Strong public speaking skills
High level of professionalism
Excellent problem-solving skills
Detail-oriented with ability to meet firm deadlines
Ability to sell FirstBank account and loan products
Ability to work with minimal supervision
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Ability to quickly learn and navigate new software
Underwriting experience
Working Conditions and Physical Requirements
Frequently remains stationary throughout a typical business day
Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
Occasionally positions self to access drawers and shelves of various heights
Frequently reaches for and handles paperwork and files
Constantly communicates with customers, coworkers, and management in-person and on the phone
Must be able to exchange accurate information
FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need.
Salary Range$21.90 Per Hour to $36.55 Per HourStatement of BenefitsFirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&DThis Job may be eligible for the:
Mortgage Loan Originations -Outbound Incentive Plan
EOE/Affirmative ActionFirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.Colorado Job Application Fairness ActUnder Colorado’s Job Application Fairness Act, you have the right to redact from any documents that you submit in connection with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentationThis job opportunity is expected to close on 2/28/25Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)