We are seeking a dedicated Customer Service Rep/Expediter to join our team at our Thornton, Colorado location. In this role, you will be the friendly face of our company, providing exceptional customer service while efficiently managing and expediting orders.Make all the food we sellRespond to customer inquiries via phone, email, and in-person with a friendly and supportive attitudeProcess customer orders accurately and efficiently, ensuring timely deliveryExpedite orders as needed, coordinating with various departments to meet customer expectationsResolve customer complaints and issues in a professional and empathetic mannerMaintain detailed records of customer interactions and order statusesCollaborate with other team members to ensure smooth order fulfillmentProvide product information and assist customers in making informed decisionsMonitor and update order tracking information for customersIdentify opportunities to upsell or cross-sell products when appropriateAdhere to company policies and procedures while maintaining a customer-focused approach