Automotive Customer Service Specialist

EchoPark Automotive is looking to hire a Guest Loyalty Specialist for our dealership in Thornton, CO.  The EchoPark Guest Loyalty Specialist manages the guest experience after the sale of the vehicle. The Guest Loyalty Specialist assists the Experience Manager and General Manager in reaching desired targets for guest satisfaction as measured at EchoPark through NPS and online reviews.What You'll Do:Ensure the guest’s happiness and their likelihood to recommend EchoPark to others.At all times act as the owner of the company/guest communication. Own the guest’s concerns until you’ve resolved any issues and/or met the guest’s needs.Answer and return all guest phone calls and emails in a timely, friendly manner.Communicate with sales and recon departments.Schedule appointments.Meet and greet the guest, make the guest feel welcome, and set expectations regarding the upcoming process.Liaise with recon to ensure timely completion and with guests to provide updated information and expectations.Ensure repairs have met company standards and guest expectations.Work to create an outstanding culture of communication with the guest and team.What We’re Looking For:   Demonstrated customer service and attention to detail   Experience in problem resolution Be transparent  Take the high road  Willingness to learn  Take ownership   Celebrate small successes   What We Offer:   $42k salary base with monthly bonus opportunities  Health, Dental and Vision Insurance    401k with a 4% company match  Paid vacation   Access to leadership and personal development programs   Casual dress