At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that
employees get the same big love we give our customers. All team members
receive a competitive base salary and compensation package - this is Total
Rewards. Employees enjoy multiple wealth-building opportunities through our
annual stock grant, employee stock purchase plan, 401(k), and access
to free, year-round money coaches. That's how we're UNSTOPPABLE for our
employees.Job Overview
Mobile Associates (MA) work as a member of a Retail Team of Experts to
bring the T-Mobile brand to life. They're brand ambassadors who build energy
and excitement around our products and services. They are passionate about the
connected world and thrive in a fast-paced environment, where technology
innovations, customer needs, and the Retail experience are continuously
evolving. They immerse themselves in significant connections with our
customers, and their ability to build new and deepen existing relationships
is unmatched across the wireless industry. They continuously work to build
expertise in uncovering our customers' needs and have a passion to
educate, demonstrate and recommend device and service solutions. This role
is a learning role, where new associates are working with their team and
proactively building skills and proficiencies, in preparation for the next
level up as a Mobile Expert. As a Mobile Associate, you will be required to
successfully complete new employee training.Job Responsibilities:
Builds proficiency related to serving and selling to our customers, while
providing a world-class customer experience and building loyalty by:
Helping customers pick up right where they left off in their shopping
journey, whether online, through Customer Care or in-store. Exploring
individual needs and providing hands-on demonstrations of the latest and
greatest technology in-store. Side-by-side selling to find personalized
solutions beyond the bare-bones device and service plan that keep our
customers connected to the people and lifestyle they love, including
anything from unique accessories cutting-edge IoT devices. Approaching
service and sales needs with composure, integrity and compassion.
Becomes skilled with and consistently uses digital tools in interactions and
onboarding to actively demonstrate: How our ever-expanding coverage stacks
up in our customer's neighborhood, providing them with a lightning fast
LTE network Why T-Mobile plans and services will let our customers live
unlimited, feel the love, stay connected and go further. Completes
training on T-Mobile in-store experience, new skills and processes,
knowledge of systems and reference resources. Makes the most of their time on
shift, consistently seeking out information between customers, learning
about innovations in wireless and technology.
Establishes relationships with and partners with T-Mobile employees across
channels, including business and customer service to: Collectively own
the customer experience and resolve issues, creating a seamless,
run-around-free environment. Successfully identify and handoff small business
leads. Support team initiatives and create an inclusive environmentEducation
High School Diploma/GED (Required) Work Experience:
6 months of customer service and/or sales experience, Retail environment
preferred. (Required)
Knowledge, Skills and Abilities:
Passionate customer advocate with the desire to be yourself when connecting
and having fun doing it! (Required)
Competitive drive and proven ability to succeed in a fast-paced sales
environment. (Required)
Willingness to work alongside peers and store leaders, learning and sharing
ideas, while serving customers and providing resolutions to issues. (Required)
Effective at balancing customer needs and performance goals. (Required)Licenses and Certifications:
At least 18 years of age
Legally authorized to work in the United StatesTravel:
Travel Required ( es/No):NoDOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):NoHourly Base Pay: $19.00Within the first 90 days working at T-Mobile, Mobile Associates receive
on-the-job training and are eligible for incentive pay while completing
training milestones. Once completed, Mobile Associates promote to the Mobile
Expert role and become eligible for an annualized incentive target of
$18,000/year. Actual incentives vary based on performance and full-time
status. All employees at T-Mobile, are guaranteed to earn $20/hour
inclusive of base pay and incentives. And since we are ALL owners, EVERY
employee at T-Mobile is eligible for an Annual Stock Grant.At T-Mobile, our benefits exemplify the spirit of One Team, Together! A
big part of how we care for one another is working to ensure our benefits
evolve to meet the needs of our team members. Full and part-time employees
have access to the same benefits when eligible. We cover all of the bases,
offering medical, dental and vision insurance, a flexible spending
account, 401(k), employee stock grants, employee stock purchase
plan, paid time off and up to 12 paid holidays - which total about 4 weeks
for new full-time employees and about 2.5 weeks for new part-time employees
annually - paid parental and family leave, family building benefits,
back-up care, enhanced family support, childcare subsidy, tuition
assistance, college coaching, short- and long-term disability, voluntary
AD&D coverage, voluntary accident coverage, voluntary life insurance,
voluntary disability insurance, and voluntary long-term care insurance. We
don't stop there - eligible employees can also receive mobile service &
home internet discounts, pet insurance, and access to commuter and transit