Quality Assurance Specialist

Quality Assurance Specialist Print (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4390453) Apply  Quality Assurance Specialist Salary $68,100.00 - $93,768.00 AnnuallyLocation Statewide, COJob TypeFull TimeJob NumberKAA - 9317 L&E III 02.24DepartmentDepartment of Labor and EmploymentDivisionDivision of Family and Medical Leave InsuranceOpening Date02/20/2024Closing Date2/28/2024 5:00 PM MountainFLSADetermined by PositionPrimary Physical Work Address633 17th St, Denver, CO 80293, USAFLSA StatusExempt; position is not eligible for overtime compensation.

Description

Benefits

Questions

Department InformationTHIS POSITION IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLY THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL WEDNESDAY FEBRUARY 28, 2024. This position will have hybrid workplace options available but may be required to report to the listed address 2 -3 times a month at the discretion of the supervisor and based on business needs. The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision-making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs. This is a values-driven organization, committed to accountability, agility, collaboration, and respect. We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do. In addition to rewarding and meaningful work, we offer excellent benefits (https://www.colorado.gov/pacific/dhr/benefits) :

Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan (https://www.copera.org/) plus 401(k) and 457 plans

Medical and dental health plans (https://www.colorado.gov/pacific/dhr/benefits)

Employer supplemented Health Savings Account (https://www.colorado.gov/pacific/dhr/hsa)

Paid life insurance

Short- and long-term disability coverage

11 paid holidays per year plus vacation and sick leave

BenefitHub (https://stateofcolorado.benefithub.com/) state employee discount program

MotivateMe employee wellness program

Excellent work-life programs, such as flexible schedules, training and more

Access to participate in employer-supported employee affinity spaces

RTD EcoPass Commuter Program

Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs

Our agency website: Colorado Department of Labor and Employment (https://www.colorado.gov/cdle)

CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans’ Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our website: https://sites.google.com/state.co.us/disability-hiring-preference/home

PLEASE NOTE: With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews. Description of JobThe salary range for this position is: $32.74 - $45.08 Hourly $2,619.23 - $3,606.46 Biweekly $5,675.00 - $7,814.00 Monthly $68,100.00 - $93,768.00 Annually The work unit exists to promote and ensure the overall quality of the FAMLI Division and performs regularly scheduled internal quality reviews of the work produced by the Employer Services, Overpayments, Customer Success and Case Management departments within FAMLI. Operating within the rules and procedures of FAMLI, the unit will specifically review FAMLI customer contacts, employer accounts, and specific determinations and actions taken on FAMLI claims and employer accounts to ensure rules and standards have been followed, proper determinations made, as well as systems / data accuracy.This position exists to serve as a lead worker and subject matter expert on the administration of the units within the FAMLI Division . Position assists the manager to assign, schedule, and prioritize work activities and assists to evaluate and monitor unit’s work performance. As a work leader and core knowledge subject matter expert, position imparts advanced knowledge, technical guidance, and policy direction to Labor & Employment Specialist on assigned team, peers, supervisor and FAMLI management. Maintains acceptable levels of performance and assure adequacy of documentation, evidence and reasoning applied to cases assigned to the work unit. Position ensures that the unit(s) assigned (eg. Employer Contact Center, Claims Contact Center, Overpayments, Premiums & Private Plans, Case Management, Training) activities are being administered within program guidelines and requirements, key performance indicators (KPIs) and ensures compliance with applicable state and federal laws, and departmental, division and unit regulations, policies, procedures and/or standards. Assists with integration and assimilation of new or modified policies, practices, or procedures into daily routines. Serves as a content knowledge resource for work unit and peers by answering questions related to the quality program. Position collaborates with peers and supervisors to identify and recommend changes in work processes and/or procedures to improve program quality. Assists manager in preparing and authoring written correspondence to FAMLI Leadership on status reports and inquiries regarding specific audits, providing explanation of actions taken on audits supported by interpretation of Colorado law and/or Colorado FAMLI processes. Ensures propriety of phone calls are accurate and complete. Through demonstrated leadership skills and abilities, professional experience, expertise and knowledge, position identifies and resolves complex claims-related problems and issues; monitors program-audit activities, and serves as a resource to communicate effectively and work collaboratively with inter-group work units including FAMLI management. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal RightsH6N4XXLABOR/EMPLOYMENT SPECIALIST III (https://drive.google.com/file/d/0BwUD9Bt4G-21cnZuOF9vVVdWRTg/view?usp=sharing&resourcekey=0-AA78ZqhGRmMy80fptb4OAw) MINIMUM QUALIFICATIONS:Substitutions:Additional appropriate experience will substitute for the degree requirement on a year-for-year basis.Additional appropriate education will substitute for the required experience on a year-for-year basis.Education and Experience: Bachelor's degree from an accredited institution in a field of study related to the work assignment.Two (2) years of professional experience in an occupational field related to the work assigned to the position. Such as conducting quality assurance reviews or inspections related to business operations, ensuring compliance with internal policies, industry regulations, and quality standards.Preferred Qualifications and Essential Competencies:-The preferred experience, competencies and abilities are highly desirable for this position and will be considered in selecting the successful candidate:-Experience writing reports that outline quality assurance audits and/or review findings and recommendations-Experience using, identifying or maintaining audit tools, procedures, and/or risk assessments-Experience with Root Cause Analysis-Experience ensuring compliance with highly regulated programs, products and operationsdemonstrated data analysis experience-Experience monitoring-Proven ability to effectively communicate with others-Problem-Solving-Demonstrated emotional intelligenceConditions of Employment:

Must be a Colorado resident at time of application.

You must pass a thorough background check prior to employment which will include the E-Verify process.

APPEAL RIGHTS:An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director. As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director. Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at [email protected] within ten (10) calendar days from your receipt of notice or acknowledgment of the Department’s action. For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules Supplemental InformationFor questions regarding this recruitment, please contact: [email protected] Minimum Qualification Screening A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, CDLE does not accept attachments of any kind during the application process. Part-time work experience will be prorated. Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. CDLE does not accept attachments of any kind during the application process. Comparative Analysis Process – Structured Application Review After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase. Supplemental Questions Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer. THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE VACANCIES The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Sean Montoya, at [email protected] . Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call 303-318-8200. While a salary range is posted for this position, an eventual salary offer is determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work.