Vacancy caducado!
iSalesCRM
Headquarters: Frisco, CO
Must be located: Summit County, CO
Join the new & upcoming iSalesCRM team!
iSalesCRM is all about providing sales agents nationwide the tools they need to maximize their sales using our marketing platform. As our customer support specialist, youll be working directly with customers to help them resolve requests & challenges.
We are a new and expanding software company. Currently we are looking to hire 1 more person at a starting rate of $20 an hour, 40 hours a week + benefits (health insurance, vision, dental).
Feel like you're a good fit? Here's what we're looking for:
OUR IDEAL CANDIDATE IS SOMEONE WHO
Has a desire to help people, and a strong sense of empathy & compassion for their needs.
Has basic knowledge of the internet and how web browsers work.
Is willing to learn new things, and has an aptitude for technology.
Has a minimum of 1-2 years experience supporting customers' use of their website or technical services via telephone, email, or chat.
Has the ability to prioritize and multi-task under time constraints.
Has experience working with meeting softwares such as Zoom would be a plus.
THIS ROLE WILL BE RESPONSIBLE FOR
Monitoring and responding to customer issues via phone, email, chat or web.
Managing customer issues from the initial support ticket through resolution.
Identifying, recreating, researching, and resolving product issues and document knowledge gained.
Managing customer relationships from initial contact through problem resolution.
Drafting, reviewing and updating knowledge articles and other product support documents.
Send us an email if you'd like more info!
Vacancy caducado!