Create a healthier, brighter future for pets, pet parents and people!If you want to make a real difference, create an exciting career path,
feel welcome to be your whole self and nurture your wellbeing, Petco is the
place for you.Our core values capture that spirit as we work to improve lives by doing
what's right for pets, people and our planet.
We love all pets like our own
We're the future of the pet industry
We're here to improve lives
We drive outstanding results together
We're welcome as we arePetco is a category-defining health and wellness company focused on improving
the lives of pets, pet parents and Petco partners. We are 29,000 strong
and operate 1,500+ pet care centers in the U.S., Mexico and Puerto
Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive
care clinics and eight distribution centers. We're focused on purpose-driven
work, and strongly believe what's good for pets, people and our planet is goodPosition OverviewThe Operations Leader - Animal Care promotes and ensures the
efficient and effective operations of the Companion Animal Department and
drives the sales of aquatic pets, reptiles, birds, and small companion
animals. The Operations Leader - Animal Care will coach and mentor all Pet
Care Center partners in the processes to support and drive the guest
experience and animal care. The Operations Leader - Animal Care is responsible
for training, developing, supporting operations scheduling and leading a
high-performing team that delivers the Companion Animal department's
budgeted sales goals, gross margin, animal, and merchandise shrink
targets. They will also assist in managing all aspects of the Pet Care
Center's business in accordance with Petco operational standards and safety
procedures.Position Responsibilities To perform this job successfully, an
individual must be able to perform each essential job duty satisfactorily.
Reasonable accommodations may be made to enable qualified individuals with
disabilities to perform essential job functions.
Utilize business acumen to measure, analyze and diagnose business trends and
to also utilize critical thinking skills to effectively implement business
improvement plans.
Ensure the health and well-being of live animals by providing the correct care
in accordance with the established Petco standards, policies and procedures
including the completion of the hourly animal health check and wellness cards.
Adheres to Veterinary Protocol for all sick animals.
Process register transactions in a way that creates a great experience for
each guest.
Be proficient within our selling model and support guest interactions as
needed.
Responsible the implementation and execution of Companion Animal Operations
and Aquatics (where applicable) through training and coaching partners to
include: Animal Care, Aquatics and Companion Animal Maintenance,
Ordering, all Regulatory Compliance, CAPI, HAHC, CAPC and Vet
Care/Relationship
Efficiently orders live animals to maximize sales, margin and inventory.
Analyzes department inventory management data and recommends areas for
improvement.
Ensures operational standards are maintained in the department.
Ensures all animal related maintenance tasks are being completed as outlined
on the Maintenance Task List.
Achieves high presentation standards at all times in the aquatics and
companion animal areas.
Partner with the Operations Leader - Merchandising to ensure proper in-stock
merchandise levels. Goals are achieved by reporting max changes or requested
overrides are achieving I.M. grade.
Ensures the proper handling and documentation for all Adoption Animals.
Performs activities to maintain a knowledge and understanding of PCC Sales and
Margin reports and data.
Leads, provides feedback, and coaches all PCC partners in providing
quality service to satisfy the needs of Petco guests and in performing their
assigned tasks.
In partnership with the PCC eaders, ensures proper partner scheduling is
maintained to ensure in-stock goals and proper guest service levels are met
during peak hours.
Applies a talent management skill set within the scope of recruiting,
hiring, training, work scheduling, coaching and succession planning.
Provides quick and courteous service to all guests by determining their
needs, sharing product knowledge, and suggesting the appropriate
merchandise to satisfy their needs, utilizing our selling strategy
throughout the PCC.
Supports the implementation and execution of Omni Channel through training and
coaching partners to include: BOPUS, Ship-from-store, Curbside,
Endless Aisle, and overall Guest Experience.
Accountable as Leader on Duty for supporting for supporting Pet Care Center
execution, training, communication and maintenance of company
initiatives, programs, legal compliance, policies, procedures,
safety practices, and promotions.
Train, coach, and develop Pet Care Center operations partners in close
partnership with the sales team.
Promote a positive leadership culture of teamwork, inclusion, and
collaboration.
Operations Leaders are expected to display and champion the Petco Leadership
Expectations.Other Essential Duties
MODEL INSPIRING LEADERSHIP. Model leadership and selling behaviors to Pet Care
Center partners and associates. Provide leadership to maintain a positive
business climate that motivates Pet Care Center teams in alignment with our
company goals. Serve as an effective advocate for change and growth.
PROMOTE SAFETY. Ensure Petco policies, procedures and safety standards are
closely observed and executed, and all new policies and procedures are
properly implemented in the Pet Care Center. Bottom line, the safety of
partners, guests and pets is our #1 priority.
FOSTER A COLLABORATIVE CULTURE. Establish and promote a culture that