Vacancy caducado!
Position Summary
Responsible for achieving expected sales goals across the service labor,
parts, and fleet business and providing superior customer service through
in-store execution of programs, initiatives and standards. The position is
directly responsible for maintaining adequate shop productivity. The Store
Manager will recruit, hire, develop, and provide inspirational
leadership and direction to the service selling and back shop teams. An
individual in this position will be expected to perform additional related job
responsibilities as needed and assigned. This position has been designated as
a safety-sensitive position.
Duties & Responsibilities
Maintain responsibility for the overall direction, coordination, and
evaluation of direct and indirect reports in compliance with policies,
procedures, loss prevention, safety, and environmental codes, and laws.
Direct, instruct, and manage a team of associates, including
assigning, supervising, and appraising work; rewarding, motivating,
counseling and disciplining associates; addressing associate complaints and
resolving problems.
Responsible for productivity, profitability, work environment,
relationships, visual presentation standards, and operational compliance
of the store; measured through various reporting tools, associates
observations and Area Director feedback.
Train and coach service selling associates on "Customer Care Process",
Courtesy Vehicle Inspections (CVIs), and general operation of store systems.
Keep store staffing and talent at optimal levels to ensure operating
efficiency and top service levels. Source key shop (technician) and
selling positions regularly in order to have talent readily available for
increased staffing and customer needs. Partners as appropriate to interview,
hire, demote, and promote external and internal candidates.
Monitor the shop productivity, workflow, and procedures with an emphasis
on efficiency, thoroughness, and safety. Largely responsible for the
overall day-to-day operations of the back shop, such as ensuring that the
service staff complete CVIs and proper service repairs.
Ensure the execution of customer service standards and customer satisfaction
programs, and ensure the equitable resolution of customer complaints. Follow
all policies and procedures related to cash, credit, check, refund and
return policies.
Follow all policies and procedures related to all point of sale (POS)
transactions, inventory integrity, reverse logistics and purchase for
re-sale parts (OP) procurement and vendor payment practices.
Partner with the Fleet business team to maintain and build Fleet service
customer relationships.
Advise associates, technicians, and customers on tires, parts and
service programs.
Effectively communicates with all store associates, managers, and customers.
Key holder and responsible for basic and detailed opening and closing
responsibilities.
Other duties as assigned.
Knowledge, Skills, and Abilities
High school diploma or equivalent required.
One year of experience in automotive service environment.
Completion of a two-year college, technical program, or one to three
(1-3) years of service industry experience and a minimum of one (1)
year supervisory experience.
Valid Driver's License.
Must have basic knowledge and understanding of mathematical concepts such as
addition, subtraction, multiplication, division, percentages, and
fractions. Ability to apply mathematical formulas to calculate commissions and
discounts.
Acted as a work lead or supervisor previously.
Ability to exercise judgement and to work independently.
Strong customer service skills.
Ability to handle difficult customer situations.
Comfortable utilizing up-sell techniques.
Strong cash handling skills, including the use of POS systems.
Strong verbal communication skills.
Demonstrated consistency, accuracy and follow-through.
Ability to work Days, Nights, Holidays and Weekends.
Physical Deman s/Work Environment
The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
The characteristics described here are representative of those an employee
encounters while performing the essential functions of this job.
Physical Demands
Must be able to lift, carry, and place merchandise and supplies up to 50
pounds without assistance.
Frequent standing and walking for long periods of time.
Frequent reaching overhead and below the knees, including squatting,
bending, stooping, kneeling, twisting.
Climb up and down ladders to retrieve and stock merchandise.
Communicate effectively in person, by telephone, or by using
telecommunications equipment.
Enters and locates information on computer.
Presents information to small and large groups.
Visually verifies information, often in small print.
Safely operates a motor vehicle.
Ability to work under tight time constraints, handle sensitive date and
multi-task so that deadlines can be met.
High organized and able to prioritize and manage time efficiently with the
ability to handle stress in a fast-paced, deadline-driven environment.
The pay range for this position is between $64,790 and $77,990 yr.
based on experience, plus bonus potential
Medical, dental, and vision benefits beginning on the first of the month
following or coinciding with your date of hire.
Ability to enroll in a retirement plan
PTOAll qualified applicants will receive consideration for employment without
Vacancy caducado!