Career Services Representative - Cortez, COPrint (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4538835) ApplyCareer Services Representative - Cortez, COSalary $49,848.00 - $70,788.00 AnnuallyLocation Montezuma County, COJob TypeFull TimeJob NumberKAA 7625 LES I Cortez 6.24DepartmentDepartment of Labor and EmploymentDivisionDivision of Employment and TrainingOpening Date06/12/2024Closing Date6/21/2024 5:00 PM MountainFLSADetermined by PositionType of AnnouncementThis position is open only to Colorado state residents.Primary Physical Work Address20 West North Street, Cortez, CO 81321FLSA StatusNon-Exempt; position is eligible for overtime compensation.Department Contact [email protected] To ApplyPlease submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
Benefits
Questions
Department InformationTHIS POSITION IS OPEN TO CURRENT RESIDENTS OF COLORADO ONLY THIS ANNOUNCEMENT WILL REMAIN OPEN UNTIL 5:00 PM ON FRIDAY, JUNE 21, 2024 This is a public facing position expected to be in the office listed four(4)days a week with one (1) day remote. The Department of Labor and Employment keeps Colorado strong and competitive. We connect workers with great jobs and assist those who have been injured on the job. We help people who are unemployed through no fault of their own by providing temporary wage replacement and we ensure fair labor practices. We provide an up-to-date and accurate picture of the economy that helps in decision making. And we protect the workplace – and Colorado communities – with a variety of consumer protection and safety programs. This is a values-driven organization, committed to accountability, agility, collaboration, and respect. We believe in outstanding customer service, an inclusive culture, continued process improvement and in our role as a trusted and strategic partner. Recognizing that knowledgeable employees drive our success, we are seeking dedicated individuals who exhibit our shared values and our passion for quality and excellence in all we do. In addition to rewarding and meaningful work, we offer excellent benefits (https://www.colorado.gov/pacific/dhr/benefits) :
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan (https://www.copera.org/) plus 401(k) and 457 plans
Medical and dental health plans (https://www.colorado.gov/pacific/dhr/benefits)
Employer supplemented Health Savings Account (https://www.colorado.gov/pacific/dhr/hsa)
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
BenefitHub (https://stateofcolorado.benefithub.com/) state employee discount program
MotivateMe employee wellness program
Excellent work-life programs, such as flexible schedules, training and more
Access to participate in employer-supported employee affinity spaces
RTD EcoPass Commuter Program
Some positions may qualify for the Public Service Loan Forgiveness Program. For more information go to https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs
Our agency website: Colorado Department of Labor and Employment (https://www.colorado.gov/cdle)
CDLE has implemented a pilot program on March 1st, 2022 which will award Disability Hiring Preference Points similar to the Veterans’ Preference Points program. During your application process you will be asked if you would like to be considered for either of these programs for additional points in the hiring process. To learn more about Disability Hiring Preference and what will be required to participate, please visit our website: https://sites.google.com/state.co.us/disability-hiring-preference/home
PLEASE NOTE: With the beginning of this program, CDLE will no longer accept attachments of any kind with applications. Please be as thorough as possible in documenting your education and work history in the application system. Attachments will not be accepted or considered during any phase of the hiring process including minimum qualification screening, comparative analysis, or interviews.
Description of JobThe salary for this position is (The salary listed is based on the State compensation plan for new hires starting July 1, 2024):$23.97 - $34.03 Hourly $1,917.23 - $2,722.62 Biweekly $4,154.00 - $5,899.00 Monthly $49,848.00 - $70,788.00 Annually Colorado Rural Consortium exists to ensure every Colorado business has access to a skilled workforce and every Coloradan has access to meaningful employment, resulting in statewide economic vitality- this is accomplished by planning, budgeting, and implementing the programs funded under the Workforce Investment Opportunity Act (WIOA), Wagner-Peyser, trade Adjustment Act (TAA), and grants in the Colorado Rural Workforce Consortium (CRWC). This work unit provides employment services including labor exchange; and referral of applicants to job openings and placement assistance and addresses employability barriers and delivers quality candidate service to program candidates, businesses, and the community. The unit fosters partnerships with educational institutions and other community organizations to provide a network of support services to ensure Colorado has a qualified and relevant workforce.The person in this position spends their time fostering business-focused workforce partnerships, effectively preparing rural Coloradans for the jobs of today and tomorrow by delivering a comprehensive array of employment and training services. The person works with job-seeking candidates to enhance their employability and achieve their employment goals, and provides employment services to program candidates, businesses, and the community. In addition, this position exists to provide career counseling, and identify and assist program candidates in eliminating barriers to employment and/or post-secondary education. Position interprets federal and state program guidelines, and procedures.Minimum Qualifications, Substitutions, Conditions of Employment & Appeal RightsResidency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification Description: H6N2TXLABOR/EMPLOYMENT SPECIALIST I (https://drive.google.com/file/d/0BwUD9Bt4G-21cnZuOF9vVVdWRTg/view?usp=sharing&resourcekey=0-AA78ZqhGRmMy80fptb4OAw) MINIMUM QUALIFICATIONS:Experience Only: Four (4) years and six (6) months of relevant experience in an occupation related to the work assigned to this position OR Education and Experience: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to four (4) years and six (6) months Required Competencies:
Active Listening: The ability to fully focus on and understand what clients are saying, while also picking up on non- verbal cues and emotions.
Communication Skills: Strong verbal and written communication skills are crucial for conveying information clearly and effectively, as well as for providing feedback and guidance.
Empathy and Understanding: The capacity to understand and relate to the experiences, challenges, and emotions of clients, and to provide support in a compassionate manner.
Assessment and Analysis: The ability to assess and evaluate clients' skills, interests, values, and goals to help them
make informed career decisions.
Goal Setting and Planning: Competence in helping clients set clear, achievable career goals, and in developing detailed plans to reach those goals.
Networking and Relationship Building: The skill to help clients build and nurture professional relationships, and to provide guidance on effective networking strategies.
Problem Solving: The capacity to help clients identify and address obstacles or challenges in their career path, and to develop strategies to overcome them.
Resourcefulness: The ability to identify and provide relevant resources, information, and tools to support clients in their career development.
Cultural Sensitivity and Diversity Awareness: The awareness and understanding of cultural, social, and demographic factors that can influence a client's career path, and the ability to provide inclusive and equitable support.
Ethical and Professional Conduct: Adherence to ethical standards and professional conduct in all interactions with clients,
including confidentiality, transparency, and respect for client autonomy.
Technology Proficiency: Familiarity with relevant career development tools, software, and platforms, as well as proficiency in using technology for communication and research.
Continuous Learning and Professional Development: A commitment to staying updated on industry trends, career development strategies, and coaching techniques through ongoing education and professional development.
Resilience and Adaptability: The ability to adapt to changing client needs, unexpected challenges, and evolving industry trends.
Self-Awareness: An understanding of one's own strengths, limitations, and biases, and the ability to manage them effectively in the coaching relationship.
Preferred Qualifications:
Prior experience delivering customer services to diverse population.
Passion for helping people.
Familiarity with the local labor market.
Bilingual in both English and Spanish.
Performing duties similar to those assigned to the position as a classified State of Colorado employee.
Conditions of Employment:
Must be a Colorado resident at time of application.
You must pass a thorough background check prior to employment which will include the E-Verify process.
Appeal Rights:
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at [email protected] within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules .
Supplemental InformationFor questions regarding this recruitment, please contact:[email protected] Minimum Qualification Screening A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. Cover letters and resumes WILL NOT be accepted in lieu of the official State of Colorado online application, CDLE does not accept attachments of any kind during the application process. Part-time work experience will be prorated. Applicants must meet the minimum qualifications to continue in the selection process for this position. Work experience and qualifications must be specifically documented on your online application. Do not use "see resume" or "see attached" statements on your application. CDLE does not accept attachments of any kind during the application process. Comparative Analysis Process – Structured Application Review After minimum qualification screening, the comparative analysis process for this position will involve a review and rating of all the information you submit with your application materials. Therefore, it is extremely important to document in the work experience/job duties portion of your online application the extent to which you possess the education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement. It is also important to thoroughly answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase. Supplemental Questions Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on your writing ability (spelling, grammar, and clarity of your writing) as well as the content of your answer. THIS ANNOUNCEMENT MAY BE USED TO FILL MULTIPLE VACANCIES The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Labor and Employment is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Sean Montoya, at [email protected] . Auxiliary aids and services are available upon request to individuals with disabilities. For all other inquiries about this recruitment effort, please call 303-318-8200. While a salary range is posted for this position, an eventual salary offer is determined by a comprehensive salary analysis, which considers multiple factors including but not limited to education and experience compared to others in the organization doing substantially similar work. The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.01 I acknowledge the comparative analysis process for this position will consist of a review of the information contained within my application/job duty statements and that any attachments will not be included during the minimum qualification screening or application review. The structured application review/numerical scoring of my application will be based on the content listed in the job duty statements, the preferred qualifications, required competencies, and answers to supplemental questions. My responses to the supplemental questions will be scored based on my ability to follow instructions and provide detailed, clear and concise answers to each question.
Yes
No
02
This position requires strong interpersonal skills required to effectively communicate, interact, and work with a variety of individuals and groups. Please describe our ability an experience to perform these aspects of the position.
03
Please describe your customer service philosophy and give example of how you provided individualized customer service. Include techniques you use to systematically guide individuals to successfully obtain their desired outcome?
04
Describe a time when you had to respond to an extremely difficult customer. Your response should include a description of the problem, how you dealt with the customer and the outcome. Please include what you learned from the situation.
Required Question
AgencyState of ColoradoAddressSee the full announcement by clickingthe "Printer" icon located above the job titleLocation varies by announcement, Colorado, Websitehttps://careers.colorado.gov/ApplyPlease verify your email addressVerify Email