Description:Act as first point of contact for all inquiries received by telephone or the case management system from Employees, Supervisors and HR colleagues in relation to HR or Payroll Policies and Processes
Provide guidance and support in relation to Benefit and Retirement questions, assist with enrollment and ensure that all appropriate paperwork and information is received. Support employees with password resets, walking through provider tools and help with technical issues where able.
Work with internal subject matter experts (SME’s) and other departments to resolve questions and processing issues.
Manage and maintain employee files, electronic and physical hard copy formats.
Provide exceptional customer service to employees from a diverse organization that are seeking additional information relevant to HR Services, or redirecting as appropriate.
Achieve a good understanding of HR policies and procedures to make administrative and procedural recommendations and exercise judgment on sensitive issues in alignment with corporate policy/regulations.
Support the ongoing development and continuous improvement initiatives within the HR Shared Service Center by participating in activities such as the review and update of process documentation and team ways of working.
Ensure that your work is managed effectively and efficiently through company systems and that you are adaptable and supportive of any new or changing technologies.
Safeguard employee privacy where appropriate, including confidentiality and protection of sensitive information.
Additional Skills & Qualifications:Diploma, Associates Degree or equivalent
2+ years HR Administrative experience
Excellent communication skills, including the ability to write clearly and succinctly in a variety of communication settings and styles
Strong customer service orientation
Ability to troubleshoot and respond to employee inquiries by telephone or email
Strong attention to detail and ability to maintain accuracy in a fast-paced environment
Proficient in Microsoft Office
Experience working in a multi-cultural HR Shared Service Center
SAP or SuccessFactors HR Master Data Experience
SharePoint knowledge or HR Intranet understanding
Experience with Canadian and/or US HR data, business rules and legislative requirements
Understanding of State/Province pay regulations
Experience utilizing Case Resolution/tracking Systems
Nice to have:
Bilingual - English and Spanish
About Aston Carter:
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent
Maintaining an inclusive environment through persistent self-reflection
Building a culture of care, engagement, and recognition with clear outcomes
Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.