Retail Sales Lead

The Sales Lead reports to a Store Manager and is instrumental in the achievement of business goals of sales, and service. The Sales Lead is a high performing member of the store team. The Sales Lead is a customer centered, friendly, attentive, productive, self-starter with a passion for retail.A day in the store looks like this: As part of our retail team, you will play a pivotal role in driving sales and providing exceptional customer service to our customers providing an unforgettable experience—all in a fast-paced, fast-changing environment that allows you to showcase your people skills and develop operational expertise. You will be responsible for leading and motivating a team of sales associates, ensuring the achievement of sales targets, and maintaining high standards of customer satisfaction.Providing great customer service isn’t just a goal—it’s the essence of who we are. Our energetic and friendly approach to exceeding each customer’s expectations is a hallmark of every Lakeshore Learning Store nationwide. Each customer knows that walking through our doors means experiencing unbeatable service with an amazing depth of product knowledge every time they visit.Responsibilities:· Lead and motivate a team of sales associates to achieve individual and team sales targets.· Provide exceptional customer service by assisting customers with product inquiries, purchases, and returns.· Maintain a clean, organized, and visually appealing retail environment.· Monitor inventory levels and assist with replenishment and merchandising activities as needed.· Train and coach sales associates on product knowledge, sales techniques, and company policies and procedures.· Handle escalated customer inquiries and resolve any issues or complaints in a timely and professional manner.· Collaborate with management to develop and implement sales strategies to drive business growth.· Stay up-to-date on product knowledge, industry trends, and competitor offerings.· The Sales Lead may be assigned to the Key Holder role and assist with opening and closing procedures, including cash handling and reconciliations.· Perform other duties as assigned.