Keyholder

SummaryThe Keyholder, along with other members of the management team, are responsible for driving store sales by offering outstanding customer service.  They must contribute and oversee all aspects of maintaining store operating standards including merchandising and restocking displays, training and team development, routine housekeeping, shipping and receiving, while maintaining a positive work environment.ResponsibilitiesCustomer Service/SalesConsistently exceeds the expectations and requirements of both the internal and external customer.Runs the store from the floor. Acts as a floor leader and sets example through actions.Listens to customers and uses their feedback to improve service levels in the store.Executes and delegates operational tasks as directed or needed.Provides ongoing product training and service feedback for team members to achieve sales goals.Store TeamsActive in product knowledge training of the staff and encouraging a store environment where turnover is kept to a minimum.Support team members by ensuring they are trained and perform to company expectations.Standards of OperationsMaintains disciplines for visual standards, store cleanliness.Monitors inventory procedures to support meeting shrink goals.Consistently enforces all company policies and procedures.Performs opening/closing procedures.Upholds loss prevention and security standards to prevent theft and maintain a safe environment.Keeps open and responsive communication with the District Manager as well as the Store Manager.Responsible for a division of store responsibility as delegated by the Store Manager.