Company SummaryDISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.Department SummaryOur Retail Wireless team, serving our Boost Infinite, Boost Mobile and Gen Mobile Brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we’ll emerge as the nation’s fourth facilities-based wireless carrier and a disruptive force in the market at large.Job Duties and ResponsibilitiesDISH Wireless is actively seeking a Salesforce Administrator to join our dynamic team. As a Salesforce Administrator within our high-energy retail wireless operations department, you will play a pivotal role in supporting our field sales teams and driving development of the platform. Your primary responsibilities will include user management and troubleshooting, the development roadmap of functionality releases for upcoming programs and initiatives, and support team interactions. Working closely with team members and our IT development partners, you will contribute to measuring the effectiveness of our Salesforce dealer management platform and collaborate on evaluating and exploring new opportunities to ensure our toolset remains best in class. Join us in shaping the future of wireless technology as we strive for excellence in maximizing sales and enhancing the customer experience.Key Responsibilities:
Establishes and builds relationships with cross-functional resources inside the team and across the business; responsive and adaptable to feedback and change
Conducts needs analysis with partners, managers, and executive leadership to determine platform needs, key deliverables, and timelines
Monitors and organizes a managed support inbox for users in the field to submit questions, feedback, and/or request assistance
Applies customer journey design principles to create well-structured, user-centered tools that heighten the customer experience
Interfaces with project managers, business analysts, developers, subject matter experts, and users during all phases of system analysis, testing, training, and deployment. Manages tool projects from needs assessment to evaluation
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; can comfortably handle risk and uncertainty
Work independently and proactively; you know when to get others involved, and how to work with peers inside and outside Tools and IT development teams
Skills, Experience and RequirementsEducation and Experience:
Bachelor’s or Master’s degree in Computer Science or related field, and/or equivalent, applicable work experience
Salesforce Certified Administrator or Salesforce Advanced Administrator Certification is required
Skills and Qualifications:
Proven work experience/abilities as a Salesforce Administrator
Experience in performing Salesforce upgrades and the administration and continued maintenance of Salesforce systems
Flexible, innovative, and able to manage responsibilities and priorities in a fast-paced, growth-oriented, and time-critical environment
Practical experience and skill with tool-related systems & functions (e.g. POS systems, tool integrations/connections, user acceptance testing, data/reporting)
Ability to effectively interact with all levels of organizational staff; competencies include excellent presentation/facilitation, organizational, analytical, interpersonal, and written/oral communication skills
Ability to travel if required (10% -15%)
Retail Wireless corporate experience is a plus
Salary RangesCompensation: $63,150.00/Year - $90,000.00/YearBenefitsWe offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan; all benefits can be viewed here: DISH Benefits .The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.Consistent with this commitment, DISH will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to the employee or others, or is otherwise not required by law.