Vacancy caducado!
- Document incidents in the ServiceNow ticketing system and manage escalation processes as needed.
- Engage and escalate issues with the Technician II team members when critical/time sensitive support and resolution is needed.
- Enter/update Trouble Tickets with technical details, schedule/coordinate further troubleshooting, maintenance and/or hardware replacement requests.
- Coordinate proposed changes with a Change Management Engineer.
- Support site monitoring/health checks following maintenance activities.
- Provide CORE systems first level operational engineering support to detect incidents, troubleshoot problems
- Review network logs to discern state changes of network equipment.
- Manage fix bridges on large scale and/or high severity issues that involve multiple teams/participants including
- Executive level communication.
- This position will be 24x7x365 on a fixed or rotational basis.
- Bachelor’s degree in Engineering or technical degree preferred, or an equivalent combination of highly related experience and education.
- 1+ year experience in network operations
- Basic knowledge of IP routing, protocols and transport, software systems/services running virtualized functions.
- Ability to use ticket tracking services such as Jira, ServiceNow.
- Ability to multitask, meet objectives and solve issues in stressful situations with high speed of completion and high degree of accuracy.
- Ability to quickly learn new tools and systems.
- Willingness to work on any assigned shift.
Vacancy caducado!