EVTR/SMM Program CoordinatorPrint (https://www.governmentjobs.com/careers/colorado/jobs/newprint/4743598) ApplyEVTR/SMM Program CoordinatorSalary $57,708.00 - $66,372.00 AnnuallyLocation Lakewood, COJob TypeFull TimeJob NumberTAA-03981-11.2024DepartmentDepartment of RevenueDivisionMotor Vehicles - Vehicle ServicesOpening Date11/26/2024Closing Date12/9/2024 5:00 PM MountainFLSADetermined by PositionType of AnnouncementThis position is open only to Colorado state residents.FLSA StatusExempt; position is not eligible for overtime compensation.Department Contact InformationMarie Besgrove, HR Analyst [email protected] NoteAlthough the full salary range for this position is provided, appointments are typically made at or near the range minimum.Primary Physical Work Address1881 Pierce Street, Lakewood CO 80214 - This position is primarily tasked with performing work duties via flex-place (aka telework, work-from home arrangements) with infrequent on-site visits with client groups.How To ApplyPlease submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.
Description
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Department InformationThe mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video ! Helpful tips for applying: Applying for a Job with the State of Colorado . What Happens After You Apply. (https://youtu.be/Bevm6F3LfBM) Description of JobThe Vehicle Services Section exists to ensure compliance with the laws that govern the vehicle titling and registration processes as outlined in the Colorado Revised Statute. This program provides guidance and training to the state’s authorized agents, the public, and other entities involved in the title and registration processes. This section is seeking a data oriented individual to join their team as a Vehicle Services Program Coordinator, specifically focusing on supporting two units - the Electronic Vehicle Title and Registration (EVTR) Unit and the Special Mobile Machine (SMM) unit. The purpose of this position is to provide support functions for the EVTR and SMM programs. This support includes a special knowledge of a software/API (Application Programming Interface) system that does not exist elsewhere in the Department. This position will coordinate stakeholder involvement in development and business processes. This position will be responsible for documenting API requirements in conjunction with the EVTR Business Analyst (EVTR BA) and creating resource and training materials for stakeholder distribution. This position will serve as the single point of contact for all support related inquiries, including: data about the program, invoicing and payments, and form management. Responsibilities include, but are not limited to:
Coordinating and consolidating data & reports
Managing support for both EVTR and SMM programs
Coordinating testing and certification with EVTR API functionality
Troubleshooting API issues (in conjunction with the EVTR BA) and business processes for vendors, and putting together resource materials and presentations for to provide general knowledge and prevent any potential errors
Partnering with EVTR and SMM leadership to make recommendations for potential improvements
Researching requests for review/correction and takes appropriate action.
Maintaining direct line of communication with vendors and other stakeholders of both programs
Creating and communicating vendor invoices to stakeholders
Maintaining Excel forms and Google Sheets with complex formulas
Implementing changes as needed to program resources due to changing business processes and legislative changes.
Writing standard operating procedures for support program
Assisting EVTR Auditing Unit and SMM Unit as needed with data, form, research, or other support needs
This Hybrid position is primarily in work from home (remotely) but may be required to work in the office as determined by the needs of the Division.
DMV video: https://youtu.be/9isQWl9grYc
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal RightsResidency Requirement: This posting is only open to residents of the State of Colorado at the time of submitting your application. Class Code & Classification Description: H1A1XXPROGRAM COORDINATORMINIMUM QUALIFICATIONS:Experience Only: Six (6) years of relevant experience in technical writing & communication, stakeholder education, learning management systems, data analysis, or quality assurance or any combination of these requirements. OR Education and Experience: A combination of related education in English, Technical Writing, Computer Science, Business, Business Administration, Communications or other field related to work assignment a nd/or relevant experience in technical writing & communication, stakeholder education, learning management systems, data analysis, or quality assurance or any combination of these requirements equal to six (6) years Preferred Qualifications: The ideal candidate will possess the following skills:
Current or prior state government experience working with external vendors and stakeholders
Prior experience working in a regulatory environment
Strong written communication and technical writing skills
Excellent customer service skills
Proven proficiency in Google suite, specifically Google Sheets
Proven proficiency in Microsoft Excel
Experience in change management
Experience in data management
Flexibility with work assignments and priorities
Knowledge of and experience with testing an API
Experience with testing verification/certification for stakeholders
Conditions of Employment with the CDOR:
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.
Minimum Qualification Screening
A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying.Only complete applications submitted before the closing date of this announcement will be reviewed.
Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
Recommended attachments: Resume, Cover letter
List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
The eligible list established from this posting may be used to fill additional vacancies.
Email Address:
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "[email protected]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
Appeal Rights:
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.
Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at [email protected] within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules .
Supplemental InformationEquity, Diversity, and Inclusion Compliance The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, [email protected]. We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply. If not applying online, submit application to: If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (https://careers.colorado.gov/sites/careers/files/documents/Colorado-Paper-Application-202011-enabled.pdf) (Download PDF reader). Paper applications must be received via email to [email protected] by the closing date and time of the application period listed on this announcement. Methods of Appointment: Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason. Step Pay Program: Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series. The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.01 This position will require you to write and maintain complex user manuals/guides, which external stakeholders use to navigate title and registration requirements. Please describe your experience with technical writing, stakeholder education and/or written communication. 02 This position will require you to manipulate, consolidate and interpret data for internal and external stakeholders. Please describe your experience with data management, including both google and microsoft platforms. 03 Did you hear about this job from a DOR employee or job fair/event? If yes, please indicate the name of the employee or event that you attended. 04 CDOR - Are you aware of anyone with whom you have a personal relationship (including, but not limited to, any family members or those you or a family member have an intimate relationship with) currently employed with DOR? If yes, please provide the name of the employee and the Division they work in. Per DOR Policy OHR-006, family includes spouse, partner, child, parent, sibling, grandparent, grandchild, aunt, uncle, niece, nephew, or cousin, including those related by marriage, civil union, common law, blood, adoption or foster care. Required QuestionAgencyState of ColoradoAddressSee the full announcement by clickingthe "Printer" icon located above the job titleLocation varies by announcement, Colorado, Websitehttps://careers.colorado.gov/ApplyPlease verify your email addressVerify Email