Sr. Manager, Technical Operations Payment Systems

If you think you could support Visa as a Sr. Manager, VOCC VAS SRAS, we want to hear from you – together, let’s make Visa a great place to work.What’s it all about? The Sr. Manager, VOCC VAS SRAS, will oversee the Settlement and Reporting  infrastructure, services, and platform to include incident resolution, client communication, and escalation of incidents to ensure high availability and funding deliverables. This role requires a profound blend of leadership, technical expertise, and client advocacy to drive the team towards availability above 99.999%. The ideal candidate must demonstrate exemplary leadership qualities and possess deep technical knowledge, alongside the ability to foster a high-performing, ITIL-focused team of professionals. The Sr. Manager will be responsible for ensuring service level expectations are met, thereby ensuring the best in class service for our clients.What we expect of you, day to day:Oversee the daily operations of a team of professionals providing first-level support for Acquiring Settlement and Reporting systems, networks, and platforms.Provide strategic leadership and management to team members, including staffing selection, goal setting, annual reviews, compensation planning, career development, coaching, and administrative support, including timesheets.Collaborate with the Business Leader to develop and manage short to longer-term tactical plans supporting initiatives to meet operational and continuity needs.Enhance work processes, procedures, and systems to reduce risks of service interruptions.Represent the support team on cross-functional projects, ensuring the on-time completion of agreed tactical deliverables.Exemplify technical leadership skills in daily work, take ownership of significant incidents, and drive them to resolution based on impact and severity.Manage team workload, ensuring all incidents, problems, and requests are prioritized, assigned, resolved or acted upon in a timely manner, and that all incidents have been mitigated.Identify and address common problem areas within the team, assigning tasks accordingly.Represent the SRAS team in relevant meetings, such as process improvement and initiatives meetings.Ensure the team remains focused on supporting multiple production issues, projects, and daily activities.Maintain and enhance technical skills through ongoing team training, coaching, and mentoring.Communicate incidents internally and externally to management, other support groups, and customers.Participate in Major Problem Review meetings, representing VOCC and actions taken during an incident, and defining improvement actions.Independently triage multiple simultaneous incidents, managing each to effective resolution.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.