This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional team member and works mostly independently with guidance only in complex situations. The analyst will analyze and troubleshoot requirements, procedures, and problems to automate or improve existing systems under broadly defined practices and procedures. Work with developers in analyzing and developing process improvements for system administration/environmental build function.
Responsibilities:The Global Client Certification and DPS support team has the following responsibilities:Collaborating with the clients, Visa QA, and the Implementation groups to understand the client requests and system availability.The focus of this role is to support client requests from several input channels, help the clients test new and current services, including regression testing, data creation and beta testing. The analyst will build test suites for services that include Business Enhancement releases as well as DPS Maintenance releasesProvide day-to-day support to client institutions including response to customer inquiries related to complex applications issues or questions and ensure customer expectations are exceeded.Identify, troubleshoot and resolve complex processing, application usage, or business issues.Proactively identify and own issues through resolution working with business or development groups.Perform network / system diagnostics and transaction research to analyze and resolve endpoint problems in both the test and production.Understand customer needs, business requirements, and priorities. Develop solutions and recommendations based on business needs.Assess operational opportunities to increase service quality or efficiency and function as liaison for customers between other Visa groups, Educate customers on software applications, usage and functionality.Manage 1st and 2nd level technical support and operational customer service needs for Visa.This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.