Director

As Director of Network Infrastructure Reliability Engineering (IRE), your primary responsibility will be to lead a diverse global team responsible for the management, support, and implement/drive improvements to Visa’s global network based from the ITIL framework. This will involve managing a local team of engineers in Highlands Ranch, CO and working with the Director of Network Operations in the AP and EU locations and peers across the world. You will work closely with the leadership teams from Network Tools, Network Engineering, Network Architecture, Network Systems and Programs, and other cross-functional teams who are managing systems and applications, to drive efficiency and improvements in supporting/managing the network, review/enhancement of processes and implementing new technologies. This position is within Infrastructure Reliability Engineering (IRE) team that operates Visa’s global backbone, datacenter, and access networks. The IRE team is centered around hiring and developing diverse talents who are passionate about building and operating best-in-the-breed infrastructure through technology and innovation.Essential FunctionsDrive bottom-up improvements for Network Infrastructure Reliability Engineering (including Level-1 & Level-2 Incident management, Change management and Problem management)Lead crisis/incident event management incidentsCustomer/partner engagements to represent operational concerns/needsMentor technical staff and drive programs to improve effectiveness and efficiencyEstablish best-practice methodologies for problem resolution in a global, 24 x 7, high volume, high availability, critical production environment, based on metrics-based KPIs.Lead the development of innovative network operations processes and tools from concept to delivery with a focus on new technologies, particularly virtualization, SDN and Cloud.Provide leadership to manage demands from projects and technology upgrades including recommendations for vendor tools/solutions and global alignment of networks.Mentor, manage and motivate a high-performing team of senior professionals and set clear priorities to achieve department goals and KPIs.Manage oversight of complex network operations processes based on a combination of vendors, custom solutions, and internal resources.Decision making authority is broad and can have significant material impact on cost, business planning and success of Visa's core business.Support the adoption of new technologies and tools, recommend capability improvements to network engineering, and assist in lab deployments for technology trials.Ensure that information security and risk management are embedded within the culture requiring continuous improvement to a complex set of functions to coordinate security and compliance risks related to information systems and assets.Drive coordination, consensus and execution to mitigate cyber risk issues and emerging threats in such a dynamic environment.Direct the continuous and secure operation, administration and maintenance of the corporate computing and networking infrastructure, including development of Risk Management, Identity/Access Management, Information Security and Privacy, and Disaster Recovery and Business Continuity Plans.Lead development of innovation and strategic direction in application of theories and concepts in data network design, configuration, administration, maintenance and/or support.Assist in the development of a strategic roadmap to ensure network operations goals are met.Work closely with Network Tools, Network Engineering, Network Architecture, Network Systems and Programs, and other cross-functional teams who are managing systems and applications to drive efficiency and improvements in supporting/managing the network, review/enhancement of processes and implementing new technologies and to proactively ensure network operations capabilities are capable of handling emerging and future business requirements.Ensure service level targets are met and address all service-level complaints.Ensure network operations are conducted according to corporate standards, and in compliance with external standards as defined in company objectives (e.g., ITIL, ISO27001/27002 and similar).Participate in disaster recovery/business continuity activities, as needed.Comfort in working through corporate culture with purpose and energy to promote unified approach.Establish standards and governance in future acquisitions to mitigate risk and maximize network stability.Provide subject matter expertise in interactions with partners and customers, program manage collaboration projects externally and internally.Lead a culture of achieving network security, stability, and performance through automation and SRE practices.This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.