Company OverviewSpectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.The Senior Manager, Digital Strategy & Operations is a leader on the Video Strategy & Operations Team, supporting the organization's commitment to the overall strategic vision. This role is responsible for elevating and bringing consistency to operational plans and executive communications, as well as guiding and streamlining administrative functions.BE PART OF THE CONNECTIONAs a Senior Manager of Digital Strategy & Operations, you'll responsible for leading the Strategy & Ops team, ensuring the organization’s commitment to the strategic vision. Lead strategic organizational design. Elevate and bring consistency to external plans and executive communications. Guide and streamline administrative functions.WHAT OUR DIGITAL STRATEGY OPS MANAGERS ENJOY MOST
Actively and consistently support all efforts to simplify and enhance the customer experience.
Lead strategic initiatives from inception to fruition, guiding the process of strategic assessment and alignment, implementation, operationalization, and administration.
Manage implementation and review of existing / new operational strategies, analyses and models simultaneously.
Mentor and guide team in data-driven strategy recommendations and ensure communication of results in a timely manner.
Promote expert knowledge of strategy reporting, strategy enhancements and other ad hoc analytics.
Influence Charter's approach to digital expansion and adoption.
Prepare and deliver executive communications and presentations.
Research operational activities and processes.
Use operational knowledge to identify improvements in efficiency and effectiveness.
Develop action plans to address process improvement areas.
Perform advanced analysis of data from varying data sources in collaboration with other data owners, validate data accuracy and completeness.
Validate summary analysis and observations.
Promote innovative ideas to improve, consolidate and streamline operations and processes that support Video Product.
Establish and evolve key relationships with partners across organizations to nurture collaborative engagement.
Establish best practices, staying current with new technologies and industry trends.
Manage a high-performing team by leading, developing, training and providing effective coaching to attract and foster talent.
WHAT YOU’LL BRING TO SPECTRUMRequired Qualifications
Experience:
Consulting and/or Business Analysis experience - 6+ years
Experience in project planning and operational analysis - 5+ years
Experience leading strategic engagements - 3+ years
Prior Leadership - 2+ years
Education:
Bachelor’s degree or equivalent experience
Technical Skills:
Demonstrated in-depth foundation in Agile development and best practices
Demonstrated in-depth in reporting, data mining, and predictive modeling
Demonstrated ability to identify and question assumptions and find creative and effective solutions
Skills:
Effective flowcharting and process documentation skills
Effective analytical and project management skills
Advanced Excel data analysis skills
Effective verbal, interpersonal and written communication skills and a proven ability to work well with people at all levels and across all functions of the organization to achieve success
Abilities:
Ability to read, write, speak and understand English
Ability to quickly understand complex systems, applications, and business processes and procedures
Ability to step back and contribute to insight development and creative ideation
Ability to think across disciplines, industries, cultures and scenarios
Ability to identify issues of a complex nature and effectively resolve
Ability to interface and communicate with department managers and VPs
Ability to work independently
Ability to supervise and motivate others
Ability to analyze and interpret data
Travel Ability:
Office Environment
Schedule:
Full time
This position is eligible to work in a hybrid work model (combination of in-office and remote days)
MPD648 2025-47975 2025Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.This job posting will remain open until 2025-02-22 12:26 AM (UTC) and will be extended if necessary.The base pay for this position generally is between $110,800.00 and $196,400.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=mYw1ejL2jZ8)Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)