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Your Privacy ChoicesWhat We'll Bring:At TransUnion, we have a welcoming and energetic
environment that encourages collaboration and innovation we're -
consistently exploring new technologies and tools to be agile. This
environment gives our people the opportunity to hone current skills and build
new capabilities, while discovering their genius.Come be a part of our team - you'll work with great people, pioneering
products and cutting-edge technology.The Client Success Analyst provides technical assistance to the software users
(external clients), TU Consulting Services team, Engineering team,
and other internal users to support product usage, development and testing
of the TruAudience Consumer Insights Platform. The Client Success Analyst will
answer questions and respond to client requests primarily via email,
telephone, video conference, and occasionally in person. The Associate
Consultant will also provide training on the TruAudience Consumer Insights
Platform and TruAudience segmentation solutions; applicants must be
comfortable working directly with clients and internal users, presenting
information, and demonstrating use of the product.What You'll Bring:Bachelor's degree, preferably in Business, Analytics or Marketing1 to 3 years of professional work experienceStrong working knowledge of Microsoft Office with extensive knowledge in Excel
(formulas, macros, formatting, etc)Excellent written and verbal communications skillsStrong interpersonal and presentation skillsDemonstrated ability to work as part of a teamSelf-starter and good problem solverMust be able to work shifts between 7am and 5pm PT, Monday through FridayWe're also looking for the preferred skills below. Whether you are
proficient or could use some brushing up, we're happy to support your
development in:Experience in Marketing AnalyticsExperience working with end users of a Software as a Service productKnowledge of basic SQL, Agile process, Jira, and/or Confluence a plusImpact You'll Make:Tier 1 Technical Support: Interface directly with clients and internal users
to answer questions, provide guidance, and resolve issues in a timely and
professional manner. Tasks include client instruction and training on the use
of the TruAudience Consumer Insights platform, internal product training,
processing client deliverables, resolving data issues, and reporting
software bugs and client feedback.Product Support: Support new TruAudience Consumer Insights engagements and
account set-up, provide advanced product demos, and create custom reports
for new and existing clients. This role is crucial in making the sales efforts
relevant for each opportunity by adding specific content and templates to
bring the TruAudience Consumer Insights platform to life.Product Testing & Issue Tracking: Perform quality assurance testing of the
platform to ensure product functionality is working as expected with each
software release and quarterly data update. Familiarity with defect tracking
software (Jira) is preferred and ability to effectively document details
to ensure a smooth resolution to all critical issues.The application window for this job posting is estimated to close on
10/30/2024. Job postings may come down early or be extended due to
business need or volume of applicants.This is a hybrid position and involves regular performance of job
responsibilities virtually as well as in-person at an assigned TU office
location for a minimum of two days a week.Benefits:
TransUnion provides flexible benefits including flexible time off for exempt
associates, paid time off for non-exempt associates, tuition
reimbursement, additional (following any short-term disability) 10 weeks
of parental leave with gradual return, adoption assistance, fertility
coverage, spousal and domestic partner benefits, charity gift matching,
employee stock purchase plan, retirement contributions with employer
match, organizational growth potential through our online learning platform
with guided career tracks, and access to TransUnion's Employee Resource
Groups.We are committed to being a place where diversity is not only present, it is
embraced. As an equal opportunity employer, all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, national origin, age, disability status, veteran
status, genetic information, marital status, citizenship status,
sexual orientation, gender identity or any other characteristic protected by
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