DescriptionRevenue Improvement ManagerPurpose and Scope/General Summary: We are searching for a motivated and experienced Revenue Improvement Manager to lead our customer service department. Your goal will be to plan, coordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives.Responsibilities:
Hire, coach and mentor the customer service team
Develop and implement customer service policies, procedures and standards
Define and communicate customer service standards
Take ownership of customer issues and follow problems through to resolution
Provide updates to customers on delayed deliveries
Plan, prioritize and delegate work tasks to ensure proper functioning of the department
Ensure the necessary resources and tools are available for quality customer service delivery
Solve complex customer service issues and proactively prevent negative service trends
Monitor accuracy of reporting and customer scorecards
Analyze relevant data to determine customer service outputs
Identify and implement strategies to improve quality of service
Liaise with company management to support and implement improvements to customer service
Coordinate and manage customer service projects and initiatives
Other duties as assigned
Qualifications:
3-4 years in Customer Service position required
3-4 years in a management position strongly preferred
Transportation/Supply Chain/Logistics experience strongly preferred
Able to handle pushback from internal and external stakeholders
Strong analytical and problem solving skills.
Able to adapt to fast paced changes and make quick, efficient decisions
Strong communication skills
Excellent leadership and interpersonal skills.
Proficient in excel and similar reporting systems (Qlik) strongly preferred
Available to cover on call shifts and after hours emergencies
Can perform the functions of the job with or without a reasonable accommodation
As a salaried position with the company, you may be required to travel at some point to other facilities, to attend Company events, or as a representative of the Company in other situations. Unless otherwise specified in this posting, the amount of travel may vary and the most qualified candidate must be willing and able to travel as business needs dictate.
The applicant who fills this position will be eligible for the following compensation and benefits:
Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment;
Paid Time Off: sick leave, vacation, and 6 company observed holidays;
401(k): company match begins after the first year of service and follows the company vesting schedule;
Base salary of $110,000;
Incentive Pay: This position is eligible to participate in the Company’s annual bonus plan, the amount of bonus varies and is subject to the standard terms and conditions of the incentive program; and
Career Development:Our company is dedicated to supporting professional growth by offering continuous learning opportunities and a focus on career growth through various learning and development programs.
For individuals assigned and/or hired to work in states where it is required by law to include a reasonable estimate of the compensation for any given position, compensation ranges are specific to those states and takes into account various factors that are considered in making compensation decisions, including but not limited to a candidate’s relevant experience, qualifications, skills, competencies, and proficiencies for the role.This position does not have an application deadline. We will continue to recruit until the position has been filled.The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct drug, alcohol, and background checks for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work.About us: JBS USA is a leading global provider of diversified, high-quality food products, including a portfolio of well-recognized brands and innovative, easy-to-use food solutions. We process, prepare, package and deliver fresh and value-added premium meat, poultry and retail-ready food products for customers in approximately 100 countries on six continents. We are also the majority shareholder of Pilgrim’s, the largest poultry company in North America. JBS USA employs more than 100,000 team members, and our corporate office is located in beautiful Greeley, Colorado, where our 1,200 team members onsite enjoy more than 300 days of sunshine a year.Our mission: To be the best in all that we do, completely focused on our business, ensuring the best products and services to our customers, a relationship of trust with our suppliers, profitability for our shareholders and the opportunity of a better future for all of our team members.Our core values are: Availability, Determination, Discipline, Humility, Ownership, Simplicity, SincerityEOE, including disability/vetsUnsolicited Assistance: JBS and its companies do not accept unsolicited assistance from any recruitment vendors for any of our open jobs. All resumes or candidate profiles submitted by recruitment vendors or headhunters to any employee at JBS and its companies or via the applicant tracking system, in any form without a valid written request and search agreement previously approved by HR, will be solely owned by JBS and its companies. No fees will be paid should the candidate be hired by JBS and its companies because of an unsolicited referral.