Audio Visual Support Technician II

At Strata-G, we define significance by the extraordinary people we hire, the relationships we build with our clients, and the positive impact we make in the community. Our team of intellectually curious and highly motivated engineers, scientists and business professionals engages with our clients to solve complex energy and environmental challenges around the world.We are driven by our values to create a culture of significant and positive change for our clients and the world.We Care We treat our customers and employees as we wish to be treated. Integrity We are honest and ethical in every endeavor. Service We continuously strive to please our customers and to exceed their expectations. Quality We maintain a culture of continuous improvement. Safety We hold paramount the safety and health of our associates, our customers, the public, and the environment. Innovation We develop creative solutions to better serve our customers. Attitude We maintain a positive attitude and value humor. Outreach We share the results of our successes with the community.Strata-G is seeking an experienced Audio Visual Support Technician II with the following:Summary: A Tier II Audio Visual Support Technician is proficient at installing, operating, and maintaining audio-visual systems. This person will bring with them industry experience operating and troubleshooting user Laptop systems (Windows and Mac), as well as iOS and Android devices. Comprehensive experience with reading technical documentation and disseminating information by creating documentation. This individual can stay calm when presented with clients who are under pressure and confidently support varying audio-visual requests and any computer issues that come along with it. Determination is required to ensure each problem or incident has been resolved. Someone who can be onsite to troubleshoot and interface directly with customers. This role communicates information of a technical nature in simple terms, assisting end users in successful operation of AV equipment in conference rooms. Experience will demonstrate capability to assist in diagnostics and management of audio, visual, teleconference systems, and web conferencing solutions. Duties Shall Generally Include: Respond to requests for Tier II AV Support using client ticket tracking system.Facilitate collaboration by supporting client end users in successfully using conference room technology.Assist end users with operating Windows and Mac systems in combination with installed AV Systems.Diagnostic troubleshooting of AV equipment, desktop computers, cabling, USB peripherals, AV Control Processors, Audio-Digital Signal processors Projectors, Interactive Whiteboards, Large Displays, Teleconferencing and Hybrid Systems.AV system checkups, replacing broken cables, preemptive problem solving before problem escalation.Remove, Install, re-wire and modify AV system hardware and software components, as required, and as permitted by the client.Assist with installing, modifying, commissioning, and / or de-installing AV systems.Ensure that rooms are kept neat and free of safety hazards; and manage “cable sprawl” to maintain cleanliness and safety of meeting rooms.Required Knowledge/Skills/Attributes:Excellent customer service skills.Experience supporting clients with a diverse range of technical knowledge.Experience with Windows and Mac systems, iOS and Android mobile devices.Experience installing and / or servicing Video Teleconference equipment.Experience commissioning AV equipment.Comfortable understanding of electronics signal flow and audiovisual system complexities.Experience supporting MS Teams, Cisco WebEx, Zoom and/or other virtual meeting applications.Excellent multi-tasking skills and motivation; prioritize and perform concurrent tasks.Working hands on knowledge and experience with PC and Mac technologies.Certified Technology Specialist (CTS) certifications preferred.Preferred Qualifications:Minimum three (3) years' experience working with audiovisual systems; installation, service, maintenance of audiovisual systems; live event production, broadcast radio, or similar technology.Strong computer troubleshooting skills including Windows, Mac, Android and iOS platforms.Experience installing and maintaining audiovisual control systems.Manufacturer training certifications for audiovisual systems, audio DSPs, and related sub-system components (QSC-QSYS, Crestron, Commend or similar).Demonstrated experience interpreting and/or creating CAD based system drawings.Current familiarity with commercial audiovisual, videoconferencing, and broadcast manufacturers.Experience servicing and maintaining public address and distributed audio systems.Functional understanding of IP and ISDN network connectivity.A/V cabling standards; HDMI, distribution/conversion equipment and structured cabling installation methodology (CAT6).Familiarity with ServiceNow IT service management system.Job Type: Contract - 12 monthsJob Location: Golden, CO. No remote/hybrid options. Strata-G will not sponsor applicants for immigrant or non-immigrant work visas. The successful candidate will be required to submit evidence of identity and employment authorization. Tests for the absence of any illegal drug as defined in 10 CFR 707.4, will be conducted by Strata-G and a background investigation by the Federal government may be required to obtain an access authorization prior to employment. Strata-G is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veteran or disabled status. All job descriptions are evaluated for physical/mental standards prior to posting based on AAP guidelines.