Advanced Roofing Technologies is looking to hire a Service Sales Manager. This position as the primary representative for service and repair for Advanced Roofing Technologies and is responsible for the field management for successful completion of service tickets.
This job entails that you act as point of contact for the customer throughout the process, communicate all schedules and updates to the customer, manage customer concerns or complaints and escalate when needed, prepare upcoming work orders, manage field labor, quality control, and day to day activities, communicate with Operations Team, Project Managers, and Customer/GC regularly, assess and estimate repairs to various roofing systems, and maintain organization throughout the job.
Job Overview:
The Service Sales Manager is responsible for driving the sales of services and service-related solutions within the organization. The role involves developing and executing strategies to grow service revenue, manage key customer accounts, and ensure customer satisfaction. This role requires a blend of sales skills, industry knowledge, and a deep understanding of service offerings to identify customer needs, position solutions, and close deals.
Key Responsibilities:
Sales Strategy Development: Develop and execute strategies to increase service sales, meet or exceed sales targets, and grow market share.
Customer Relationship Management: Build and maintain strong relationships with key customers, ensuring their needs are met and fostering long-term partnerships.
Lead Generation & Sales Funnel Management: Identify new business opportunities, generate leads, and manage the sales pipeline to ensure timely closure of service contracts.
Proposal and Presentation: Create tailored proposals and presentations for customers, effectively showcasing the value and benefits of the organization’s service offerings.
Sales Forecasting & Reporting: Prepare and deliver accurate sales forecasts, track sales performance, and report progress to senior management.
Market and Industry Insights: Stay up-to-date with industry trends, customer demands, and competitor offerings to position the organization’s services effectively.
Contract Negotiation: Lead negotiations with customers to finalize service contracts, ensuring profitability while meeting customer expectations.
Customer Retention: Focus on ensuring customer satisfaction and retention by identifying areas for improvement and addressing customer concerns promptly.
Sales Training and Support: Provide guidance and training to Service Coordinator.
Experience:
2+ years of experience in sales, with a focus on Commercial Roofing Service.
Proven track record of meeting or exceeding sales targets.
Experience in managing large customer accounts and relationships.
Skills:
Strong sales and negotiation skills with the ability to influence decision-makers.
Excellent communication and presentation skills.
In-depth understanding of service solutions, industry trends, and market dynamics.
Strong organizational skills with the ability to manage multiple projects and priorities.
Qualifications:
Valid Colorado driver’s license
Pass drug and pre-employment physical testing
Ability to work in an outdoor environment in varying weather conditions.
Benefits:
An Employee-Owned Company
401K
Vision, Dental, & Health Insurance
Life Insurance paid by Employer
Paid Vacation and Holidays
Company Truck
Quarterly Bonus
We are looking for an experienced individual with a great work ethic. If you are interested, please come by our office and complete an application or send your resume to [email protected].