Patient Access Specialist

Posting Detail InformationWorking TitlePatient Access SpecialistPosition LocationFort Collins, COWork LocationPosition is fully in-office/in-personResearch Professional PositionNoPosting Number202400626APPosition TypeAdmin Professional/ Research ProfessionalClassification TitleTechnical/Support IINumber of Vacancies2Work Hours/Week40Proposed Annual Salary Range$40,000 – $43,500; Salary is commensurate with experience and qualifications.Employee BenefitsColorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment todiversity, equity and inclusion (https://inclusiveexcellence.colostate.edu/about/) , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.

Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-afap.pdf)

Explore the additional perks of working at CSU here.

For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) .

Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) !

Desired Start DatePosition End Date (if temporary)To ensure full consideration, applications must be received by 11:59pm (MT) on08/04/2024Description of Work UnitPatient Access, and Registration ServicesPatient Experience, Access, and Registration Services at the CSU Health Network provide a crucial link between the students and clinical staff of the Health Network. Essential duties include providing excellent customer service, referring patients and visitors to the appropriate departments, scheduling appointments for patients according to established policies and procedures, entering and verifying insurance and working collaboratively with all health network staff. The Patient Access & Registration staff strive to foster an environment which promotes patient comfort and trust and always exemplify the core values and missions of the organization. The Patient Access & Registration department provides services between the hours of 8:00 am – 5:00 pm Monday-Friday, providing attractive work schedules for staff.CSU Health NetworkThe CSU Health Network ( CSUHN ) at Colorado State University provides a full range of cost-effective mental health and primary care medical services on campus, referral for community specialty care, and comprehensive health education and prevention services programming. Services such as physical therapy, dentistry, and optometry are available. The CSU Health Network is active in creating a healthy campus environment to support learning and success. For more information about the CSU Health Network at Colorado State University, seehttps://health.colostate.edu/Why work at Colorado State University?CSU was recently ranked first among Colorado-based educational employers and fifth among all in-state employers in Forbes magazine’s “America’s Best Employers by State!”We are looking to add individuals to our team who have the following characteristics:

Confidence – they expect success in what they do

Compassion – they have genuine care and concern for others

Commitment to Inclusive Excellence – they engage principles of diversity, equity, inclusion, and justice in all they do, valuing a supportive community where everyone’s contributions are valued, and all voices are heard

Empowerment – they use their knowledge and skills to adjust, change, and improve daily tasks/work for themselves and others

Integrity – they are honest, and others trust them

Responsibility – they take ownership of decisions and actions

Our Investment in YouColorado State University ( CSU ) is committed to providing employees with a strong and competitive benefits and well-being package that supports you, your health, and your family.These CSU resources help with many aspects of your life – financial, physical, emotional, family, workplace wellness. These resources are part of our investment in you.Employees are benefits eligible when working a minimum of 20 hours per week; benefits outlined below reflect full-time status of 40 hours per week; some benefits would be prorated for part-time status.

Attractive Monday-Friday work schedule

Inclusive leave programs and benefit options including:

Paid time off to include 24 vacation days, 15 sick days, 11 paid holidays, annually

Medical, Dental, Vision, Life, Disability, Parental Leave, work/life resources, and more

Robust Employee Assistance Program ( EAP ) for your overall well-being

Discounted staff memberships in campus recreation center

Employee Study Privilege (prepaid courses up to 9-semester credits per year)

Tuition Scholarships (up to 50% for eligible family members)

No cost employee growth opportunity through CSU Talent development

After-school programs and summer camps for kids

Community Discounts

No cost MAX transit use with CSU identification

For more detail about these and other Health and Welfare benefits and Commitment to Campus programs, visit our CSU Well-Being Hub athttps://hr.colostate.edu/well-being-hub/and our Benefits programs for Administrative Professional employees:https://hr.colostate.edu/current-employees/benefits/afap/.Retirement ProgramsWhile employees of CSU do not contribute to Social Security, the University and the state of Colorado offer competitive retirement plans. As a condition of employment and required by Colorado law, employees are required to participate in either the University’s Defined Contribution Plan ( DCP ) or the Public Employee’s Retirement Plan ( PERA ) of Colorado. Each plan offers a generous employer match between 10% – 21%. For more information, visit:https://hr.colostate.edu/current-employees/benefits/afap/retirement/.Top Public Research UniversityColorado State University is one of the nation’s top public research universities and an institution on the rise. In the last decade, CSU has:

Produced record enrollment

Built on all-time highs in student diversity and student success

Delivered groundbreaking research driven by a highly productive faculty

Revitalized campus through a transformational building campaign

Shaped an unrivaled learning environment where nine of 10 recent graduates say they would choose CSU again and rate their education as excellent

Campus Culture and Principles of CommunityColorado State University has a campus culture that is driven by a desire always to do better and a vision to be the best place to learn, work, and discover. Our Principles of Community – Inclusion, Integrity, Respect, Service, and Social Justice – reflect our core values and support CSU’s mission and vision of access, research, teaching, service, and engagement. Each member of our community has a responsibility to uphold these principles when engaging with one another and acting on behalf of the University. For more information visit:https://hr.colostate.edu/prospective-employees/our-people/.Tobacco and Smoke-FreeColorado State University is a tobacco and smoke-free campus. For the health of our university community, the use of smoking, vaping or tobacco products is prohibited on CSU grounds or in buildings.Live in Fort CollinsFort Collins has been home to CSU since the University’s inception in 1870. It is a vibrant, friendly city of 161,000 tucked against the foothills of the Rocky Mountains in Northern Colorado, 60 miles from Denver. The strong local economy is noted particularly for a broad range of outdoor activities and a thriving arts and entertainment industry.Position SummaryThe Patient Access Specialist supports the students and staff of the CSU Health Network by providing administrative support, customer service, and facilitating the flow of students through our clinics.The Patient Access Specialist maintains a high level of professionalism and confidentiality as the first point of contact for students entering the CSU Health Network. This position works closely with providers, support staff and other team members to provide a caring, safe and inviting environment for students to care for their body and mind.The Patient Access Specialist is full-time, working 40 hours per week, 12 months per year. This position reports directly to the Patient Access and Registration Manager.Required Job QualificationsEducation

High School Diploma (or GED )

Experience

Two years of clerical experience, which must have included experience providing customer service, administrative support, and application of medical/mental health terminology and processes

Preferred Job QualificationsExperience

Mental health front desk/ administrative experience

Experience and ability in developing and maintaining exceptional rapport with and empathetic care of students at times of stress, pressure, and variable patient volume

Experience with HIPAA regulations and guidelines

Experience and efficient use with Microsoft Office suite

Knowledge and experience using electronic health record systems (for example, PyraMED)

Commitment to and experience working effectively with historically marginalized populations, cultures, and diverse communities

Knowledge, Skills, Abilities and other Professional Characteristics

Strong active listening, verbal, and written communication skills

Strong interpersonal and customer service skills

Ability to collaborate with providers and administrative staff

Ability to take initiative and work independently

Ability to be flexible and adapt to an ever changing environment

Ability to work under pressure and with time constraints

Ability to work effectively in a multidisciplinary healthcare delivery setting

Ability to manage and coordinate clinician schedules

Ability to use judgment to prioritize workload

Ability to analyze policies, programs, and initiatives to make recommendations for quality improvement

A personal or professional commitment to diversity, equity, and inclusion through active planning and purposeful effort

Diversity StatementReflecting departmental and institutional values, candidates are expected to have the ability to advance the Department’s commitment to diversity and inclusion.Essential DutiesJob Duty CategoryPatient Check-in/AppointmentsDuty/Responsibility

Completes patient check-in through the EHR system and determines if all necessary forms have been completed

Verifies student eligibility through the university databases and identifies related fees prior to check-in

Gathers, identifies, and accurately inputs billing and health insurance information to ensure successful and timely billing of insurance claims

Verifies the health insurance is active and the patient has the appropriate student eligibility to utilize our facility

Determines whether an insurance is in- or out-of-network and communicates expected coverage to student

Determines if other insurance needs to be billed in the case of a motor vehicle accident, athletic referral, worker’s compensation, or work related physicals

Utilizes insurance portals and Availity (insurance clearinghouse) to verify insurance plans if EMR is down

Maintains a working knowledge of all insurance providers and their contracted status at the CSU Health Network

Notifies student of any need to pay additional fees or provide other community resources if student is unable to use the CSU Health Network

Assigns necessary electronic forms to patient’s portal through PyraMed and ensures they have completed the necessary requirements prior to the appointment time; walks them through the process to ensure all steps are completed

Schedules appointments based on patient’s request or by reviewing the patient’s EHR for appropriate scheduling

Optimizes provider schedules and patient satisfaction with efficient scheduling

Screens patient based on chief complaint and schedules them with appropriate clinic/department

Ensures all forms are completed for each appointment type to satisfy legal and organization needs

Trains new staff and cross-trains

Other duties as assigned or delegated by lead or supervisor

Percentage Of Time50%Job Duty CategoryCustomer ServiceDuty/Responsibility

Provides help desk services to patients and staff to include helping with directions, answering questions, and general assistance

Manages walk-in traffic and facilitates the smooth flow of patient movement through CSU Health Network

Interacts with irate, frustrated, unhappy, or emotionally distress students and aids in comforting the patient by effectively answering questions and accessing appropriate resources for the patient.

Monitors the waiting area for patients that need special assistance (wheelchair, ice pack, urgent nurse triage, etc.)

Answers all phone calls in a professional and courteous manner. Manage caller’s request or redirects as appropriate.

Uses tagging/tracking system in EHR to help track patients through the clinic and communicate their location to other departments

Monitors emergency call, alarm systems, and activates emergency procedure protocol using overhead paging system.

Follows local, state, and federal regulations and HIPAA guidelines when releasing or discussing patient information, especially as it relates to releasing medical and billing information to patients or third parties

Properly escalate grievances to the next level of support

Acts as a liaison between CSU health Network departments with discretion and professionalism

Determines if a health information release is on file or if one is needed prior to releasing PHI

Other duties as assigned or delegated by lead or supervisor

Percentage Of Time40%Job Duty CategoryOther DutiesDuty/Responsibility

Assists medical records department and scans health history forms that are not in the patients EHR

Collects payment for self-pay patients

Balances cash drawer, rectifies reports, prints, and submits appropriate reports to accounting

Supports new staff by training them on the EHR and all tasks/duties that apply to operations

Participates in quality improvement initiatives to enhance the quality of relevant processes and programs

Acts as back up for referrals coordination

Cross trains and fills in different front desk areas in CSU Health Network

Other administrative support duties as assigned or delegated by lead or supervisor

Percentage Of Time10%Application DetailsSpecial Instructions to ApplicantsCSU is committed to full inclusion of qualified individuals. Applicants needing assistance to submit application materials may contact Tammy Roehrich at [email protected] applications must include:

Cover letter addressing Required Job Qualifications, Preferred Job Qualifications and Essential Job Duties

Resume

For full consideration, complete applications must be received by 11:59 pm Mountain Time on Sunday, August 4, 2024.References will not be contacted without prior notification of candidates.Application materials will be held in confidence by the Search Committee through semi-finalist interviews. Confidentiality of application materials detaches at the point where a candidate accepts participation in a finalist interview. At that time, redacted application materials are shared with campus stakeholders when invited to participate and give feedback to the Search Committee.Conditions of EmploymentPre-employment Criminal Background Check (required for new hires), Special Requirements/Other - Health Network follows CDC guidelines for Employee Health in a healthcare setting, including proof of vaccinations. Employees must show proof of compliance/willingness to comply by start date.Search ContactTammy Roehrich, [email protected] StatementColorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. TheOffice of Equal Opportunity (https://oeo.colostate.edu/) is located in 101 Student Services.The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715,[email protected] Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836,[email protected] Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836,[email protected] person may report sex discrimination under Title IX to theOffice of Civil Rights, Department of Education (https://www2.ed.gov/about/offices/list/ocr/docs/howto.html) .Background Check Policy StatementColorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.References RequestedReferences RequestedMinimum Requested3Maximum Requested3Supplemental QuestionsRequired fields are indicated with an asterisk ().

Do you have a High School Diploma (or GED)?

Yes

No

Do you have two years of clerical experience, which must have included experience providing customer service, administrative support, and application of medical/mental health terminology and processes?

Yes

No

Applicant DocumentsRequired Documents

Cover Letter

Resume

Optional Documents